Pet Care Client Experience Specialist

Dogwalk; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Company Benefits

Career growth opportunities within the

Job summary

Dogwalk in Dubai is seeking a client-focused Client Experience Executive to be the face of the facility, greeting clients and their pets while ensuring smooth front-office operations. You will manage bookings, communications, and day-to-day tasks to deliver exceptional pet-care service.

The ideal candidate has at least 2 years of receptionist/front office experience, strong English communication, and a genuine passion for dogs and cats.

Qualifications

• Minimum 2 years of front office or receptionist experience.
• Experience in pet industry preferred.
• Excellent English communication.

Responsibilities

• Welcome clients and build strong relationships with Pet owners
• Manage bookings, check-ins, check-outs, and daily Front Office operations
• Coordinate transportation schedules and communicate Pet owner's instructions with the operational team
• Handle client communication through phone, WhatsApp, and email
• Manage invoices, payments, memberships, and daily attendance records
• Coordinate client updates, photos, videos, and follow-ups regarding boarding, grooming, daycare, and hydrotherapy
• Maintain communication between Front Office and back-of-house teams to ensure smooth daily operations
• Handle complaints professionally and maintain a clean, organized, and welcoming reception area

Skills

Customer-focused

Front Office

Communication

English fluency

Job description

Dogwalk in Dubai is seeking a client-focused Client Experience Executive to be the face of the facility, greeting clients and their pets while ensuring smooth front-office operations. You will manage bookings, communications, and day-to-day tasks to deliver exceptional pet-care service.

The ideal candidate has at least 2 years of receptionist/front office experience, strong English communication, and a genuine passion for dogs and cats.