Client Experience Executive

Dogwalk; Dubai; In loco; AED 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Benefits

Career growth opportunities within the

Descrizione del lavoro

Dogwalk in Dubai is seeking a client-focused Client Experience Executive to be the face of the facility, greeting clients and their pets while ensuring smooth front-office operations. You will manage bookings, communications, and day-to-day tasks to deliver exceptional pet-care service.

The ideal candidate has at least 2 years of receptionist/front office experience, strong English communication, and a genuine passion for dogs and cats.

Competenze

• Minimum 2 years of front office or receptionist experience.
• Experience in pet industry preferred.
• Excellent English communication.

Mansioni

• Welcome clients and build strong relationships with Pet owners
• Manage bookings, check-ins, check-outs, and daily Front Office operations
• Coordinate transportation schedules and communicate Pet owner's instructions with the operational team
• Handle client communication through phone, WhatsApp, and email
• Manage invoices, payments, memberships, and daily attendance records
• Coordinate client updates, photos, videos, and follow-ups regarding boarding, grooming, daycare, and hydrotherapy
• Maintain communication between Front Office and back-of-house teams to ensure smooth daily operations
• Handle complaints professionally and maintain a clean, organized, and welcoming reception area

Conoscenze

Customer-focused

Front Office

Communication

English fluency

Descrizione del lavoro

We are a well-established premium pet care facility in Dubai, providing a range of high-quality services

for Pets including Daycare, Boarding, Grooming, Hydrotherapy, and specialized Pet care services.

Our team is dedicated to creating a safe, caring, and enjoyable environment for Dogs and Cats while

delivering exceptional service and support to Pet owners.

Position Overview

We are looking for an energetic, organized, and customer-focused Client Experience Executive to

become the face of our facility and the first point of contact for our clients and their Pets.

Responsibilities

• Welcome clients and build strong relationships with Pet owners
• Manage bookings, check-ins, check-outs, and daily Front Office operations
• Coordinate transportation schedules and communicate Pet owner's instructions with the operational team
• Handle client communication through phone, WhatsApp, and email
• Manage invoices, payments, memberships, and daily attendance records
• Coordinate client updates, photos, videos, and follow-ups regarding boarding, grooming, daycare, and hydrotherapy
• Maintain communication between Front Office and back-of-house teams to ensure smooth daily operations
• Handle complaints professionally and maintain a clean, organized, and welcoming reception area

Ideal Candidate

• A genuine passion for Dogs, Cats, and animal welfare is essential
• Minimum 2 years of experience in a receptionist, Front Office, administration, or similar role
• Experience in the pet industry is preferred
• Strong communication and relationship-building skills
• Excellent English communication skills
• Organized, responsible, and able to multitask
• Positive attitude, smiling personality, and team-oriented mindset

Salary & Benefits

• Company Benefits
• Career growth opportunities within the company

Join Our Team

If you are passionate about Pets and would like to grow in a positive and professional environment,