People Operations Manager MEIAT

Richemont; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Richemont seeks a People Operations Manager to lead regional HR service delivery across the UAE. You will guide a skilled team to ensure a high-performing, consistent HR service, balancing strategic support with transactional administration, and leveraging data, technology, and continuous improvement to elevate the employee experience.

You will drive regional operational improvements using LEAN, oversee SLA-driven Tier 0/1 support, and manage dashboards and KPIs.

Qualifications

• 8+ years of regional HR Operations, HR Shared Services, or HR Service Delivery experience.
• Proven track record of managing and developing high-performing HR Operations teams through operating-model transformations.
• Strong continuous improvement/process optimization experience (LEAN methodology is highly regarded).
• Excellent analytical capabilities, root-cause analysis, and executive reporting.
• High comfort level with HR systems, particularly Workday HCM.

Responsibilities

• Drive regional continuous improvement initiatives using LEAN methodologies.
• Manage Tier 0 and Tier 1 HR support services with strong SLA adherence.
• Oversee dashboards and monthly metrics to mitigate risks.
• Build a customer-focused, lean culture with clear KPIs and development support.
• Own HR technologies such as Workday HCM, Enboarder, and Time Management tools.

Skills

Leadership

Analytical thinking

Continuous improvement

KPI tracking

Executive reporting

Tools

Workday HCM

Enboarder

Time Management tools

Job description

The Role

As the People Operations Manager, you will be the custodian of our regional HR service delivery model. You will lead a talented team to ensure a high-performing, consistent, and highly efficient HR service across all countries in our scope.

The Role

As the People Operations Manager, you will be the custodian of our regional HR service delivery model. You will lead a talented team to ensure a high-performing, consistent, and highly efficient HR service across all countries in our scope. Your mission will be to maintain a clear line between strategic support and transactional administration, leveraging data, technology, and continuous improvement methodologies to elevate the employee experience.

Key Responsibilities

Drive Continuous Improvement

• Lead the implementation of regional operational improvements using LEAN methodology.
• Standardize regional templates, operating procedures, and service standards while respecting legitimate local requirements.
• Maintain a regional HR Operations improvement backlog to ensure our service model evolves with business needs.

Manage Operations & Performance

• Oversee Tier 0 and Tier 1 support services, ensuring high accuracy, quick resolution times, and robust customer satisfaction (SLA management).
• Actively monitor operational dashboards and monthly performance metrics to mitigate risks.

Lead & Empower The Team

• Build a customer-focused, lean culture of accountability and high performance.
• Set clear KPIs, support professional development, and act as the primary operational escalation point for HRBPs.

Champion Digital & Tech Solutions

• Act as the business owner for key HR technologies, including Workday HCM, Enboarder, and Time Management tools.
• Collaborate closely with IT and HRIS to optimize systems, manage testing, and handle integration processes.

Governance, Risk & Vendor Management

• Ensure strong compliance with local employment laws and robust internal operational controls.
• Manage key vendor relationships against established SLAs, ensuring contract compliance and efficient budget tracking.

Experience

• 8+ years of regional HR Operations, HR Shared Services, or HR Service Delivery experience.
• Proven track record of managing and developing high-performing HR Operations teams through operating-model transformations.
• Strong continuous improvement/process optimization experience (LEAN methodology is highly regarded).
• Excellent analytical capabilities, root-cause analysis, and executive reporting.
• High comfort level with HR systems, particularly Workday HCM.