Payments Operations Specialist – FinTech

Equiti Group; Sharjah; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Medical insurance (employee + family)

Smart working

Wellness initiatives

Career development

Company lunch

Company events

Job summary

Equiti Group in Sharjah, UAE, is seeking a payments officer to join the Retail Operations team. The role focuses on processing deposits and withdrawals across multiple systems, handling customer inquiries, and collaborating with sales to deliver optimal payment solutions.

You will perform AML checks, liaise with banks/PSPs, and manage confidential information with care. A bachelor’s degree and English proficiency are required, with 2+ years in financial services preferred.

Qualifications

• Bachelor’s degree preferred with 2+ years in financial services or payments.
• Excellent written and spoken English with professional client communication.
• Strong attention to detail and accuracy in high-pressure environments.

Responsibilities

• Process deposits and withdrawals through banks, e-wallets, cards, and PSPs.
• Respond to client payment queries via phone and email (Zendesk).
• Liaise withSales to offer optimal payment solutions to clients.
• Provide guidance on using client portals for deposits, withdrawals, and transfers.
• Perform AML checks and fraud screening on transactions.
• Coordinate with banks/PSPs to investigate missing payments or anomalies.
• Handle confidential information per data protection standards.
• Report technical errors and ensure timely follow-up.

Skills

Self-motivation

Independent worker

Team player

Attention to detail

Verbal and written communication

Education

Bachelor’s degree preferred

Tools

MS Word

PowerPoint

Excel

Job description

Equiti Group in Sharjah, UAE, is seeking a payments officer to join the Retail Operations team. The role focuses on processing deposits and withdrawals across multiple systems, handling customer inquiries, and collaborating with sales to deliver optimal payment solutions.

You will perform AML checks, liaise with banks/PSPs, and manage confidential information with care. A bachelor’s degree and English proficiency are required, with 2+ years in financial services preferred.