Officer — Payment Operations (UAE National)

Tandem Interim; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Tandem Interim is seeking a Payments Operations Officer in Dubai to join our banking operations team. You will perform first-level checking, verification and processing of outward/inward payments, remittances, and related transactions, ensuring accuracy and timely processing.

You will work with cross-functional teams, apply UAE Central Bank regulations, and identify gaps for process improvements as the banking landscape evolves with automation and ISO 20022 transformations.

Qualifications

• 1-2 years of experience in banking operations, payments, remittances, or a related back/middle-office function.
• Fluent in Arabic and English, written and spoken.
• Exposure to SWIFT, core banking systems or payment platforms is advantageous.

Responsibilities

• Perform first-level checking and verification of transactions across outward payments, inward remittances, clearing, collections, payroll, cash management and PDCs.
• Validate transaction details, beneficiary information, authorisations and supporting documentation prior to release.
• Ensure transactions are processed accurately and within agreed turnaround times and daily cut-offs.
• Handle investigations, including transaction tracing, repairs, returns, amendments and queries from branches, business units and correspondent banks.
• Support reconciliation activities and follow up on ageing or unmatched entries.
• Apply UAE Central Bank regulations, internal procedures and operational control standards.
• Provide effective support to internal and external customers by resolving transaction-related queries.
• Identify recurring errors, control gaps and opportunities for process improvement and automation.
• Maintain a high level of accuracy while managing transaction volumes and time-sensitive deadlines.

Skills

Bilingual Arabic and English

Attention to detail

Analytical skills

Communication skills

Problem solving

Tools

SWIFT

Core banking systems

Job description

We are seeking a Payment Operations Officer to join a leading organisation within the banking sector. This is a control-focused role where you will be responsible for first-level checking, verification and processing of banking transactions before they are released. You will gain broad exposure across the payments function, including outward payments, inward remittances, clearing, collections, payroll, cash management, investigations, reconciliation and post-dated cheques.

The role offers an opportunity to build a strong foundation in banking operations while working in a function undergoing significant transformation through automation, instant payment rails and ISO 20022.

Key Responsibilities:

• Perform first-level checking and verification of transactions across outward payments, inward remittances, clearing, collections, payroll, cash management and PDCs.
• Validate transaction details, beneficiary information, authorisations and supporting documentation prior to release.
• Ensure transactions are processed accurately and within agreed turnaround times and daily cut-offs.
• Handle investigations, including transaction tracing, repairs, returns, amendments and queries from branches, business units and correspondent banks.
• Support reconciliation activities and follow up on ageing or unmatched entries.
• Apply UAE Central Bank regulations, internal procedures and operational control standards.
• Provide effective support to internal and external customers by resolving transaction-related queries.
• Identify recurring errors, control gaps and opportunities for process improvement and automation.
• Maintain a high level of accuracy while managing transaction volumes and time-sensitive deadlines.

Requirements:

• 1-2 years of experience in banking operations, payments, remittances, trade finance or a related back/middle-office function. Strong graduates with relevant banking or financial-services internships may also be considered.
• Ability to work effectively under pressure and meet daily deadlines without compromising quality.
• Fluent in both Arabic and English, written and spoken.
• Exposure to SWIFT, core banking systems or payment platforms is an advantage but not essential.
• Strong communication, problem-solving and investigation skills.

This opportunity is exclusively open to UAE Nationals holding a valid Family Book.