Patient Services & Admin Executive

NMC GROUP SERVICES.; Al Ain; On-site; AED 46,872 - 87,048; Full time

Job summary

NMC GROUP SERVICES is seeking a trainee receptionist for our Abu Dhabi area hospital. You will greet patients, direct them to the right departments, and provide routine information about services.

You will handle calls, schedule and reschedule appointments, register new and existing patients, explain insurance coverage, collect co-pays, and assist with payments and invoicing while maintaining accuracy and privacy.

Qualifications

• College diploma or university degree in any discipline or related field.
• Minimum one year of experience as a trainee receptionist preferred.
• Active interpersonal skills and a pleasing personality.
• Excellent command of oral and written English; Arabic desirable but not mandatory.

Responsibilities

• Greet patients and direct them to appropriate departments; provide routine information about the hospital.
• Handle telephone inquiries from patients and forward information to the doctor or nurse for callbacks.
• Manage appointments, including no-shows, rescheduling, and confirmations.
• Register new patients and keep records of existing patients up to date.
• Provide information about medical insurance coverage and collect co-payments based on eligibility.
• Offer claim forms for reimbursement and assist patients in completing them.
• Process daily cash collection, credit-card slips, and cheque deposits; ensure accuracy at end of shift.
• Maintain knowledge of Hospital Information System for appointments, clinic durations, duty rosters, and booking procedures.

Skills

Interpersonal skills

English proficiency

Education

College diploma or university degree

Job description

NMC GROUP SERVICES is seeking a trainee receptionist for our Abu Dhabi area hospital. You will greet patients, direct them to the right departments, and provide routine information about services.

You will handle calls, schedule and reschedule appointments, register new and existing patients, explain insurance coverage, collect co-pays, and assist with payments and invoicing while maintaining accuracy and privacy.