Patient Services & Admin Specialist

Mediclinic Middle East; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi, United Arab Emirates, is seeking a Patient Administrator to efficiently manage appointment scheduling, registration, and related insurance tasks. The role focuses on accurate billing, cash handling, and delivering excellent patient service.

Candidates should have 2–3 years in customer service, preferably in healthcare, and be proficient in MS Office, CRM software, and hospital information systems. UAE Emiratisation preference applies.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within fields of medical science, finance / accounting.
• Experience in a Contact Centre or Healthcare environment is preferred.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up procedures.
• Ensure high levels of patient service and satisfaction.

Skills

MS Office

Medical terminology

Numerical literacy

Patient scheduling

Policies & emergency codes

Medical insurance terminologies

Education

Secondary education (Grade 12)

Diploma or Bachelor in medical science/finance/accounting

Tools

CRM software

Hospital information systems

Job description

Mediclinic Airport Road Hospital in Abu Dhabi, United Arab Emirates, is seeking a Patient Administrator to efficiently manage appointment scheduling, registration, and related insurance tasks. The role focuses on accurate billing, cash handling, and delivering excellent patient service.

Candidates should have 2–3 years in customer service, preferably in healthcare, and be proficient in MS Office, CRM software, and hospital information systems. UAE Emiratisation preference applies.