Patient Access & Appointment Specialist

NMC Healthcare L.L.C.; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

NMC Healthcare L.L.C. is seeking an administrative support role to handle inbound calls, schedule clinic visits, and perform essential clerical duties at our Sharjah facility.

The position requires basic educational qualifications including High School, Diploma, or Bachelor, with preference for experience in a hospital call center and strong communication skills. Training will be provided to new hires; adherence to policies and cultural sensitivity are essential.

Qualifications

• Educational qualifications include High School, Diploma, or Bachelor.
• Experience in administration or call center is preferred.

Responsibilities

• Answers telephones and schedules appointments for clinic visits.
• Performs clerical duties as assigned.
• Assists in training new hires as directed.
• Makes telephone confirmation for scheduled appointments, cancellations, rescheduling, and follow-ups for missed appointments.
• Accepts assignments as designated by the Call Centre Supervisor.
• Adheres to the hospital/department policies and procedures.
• Recognizes the cultural needs of the patients.

Education

High School / Diploma / Bachelor

Job description

NMC Healthcare L.L.C. is seeking an administrative support role to handle inbound calls, schedule clinic visits, and perform essential clerical duties at our Sharjah facility.

The position requires basic educational qualifications including High School, Diploma, or Bachelor, with preference for experience in a hospital call center and strong communication skills. Training will be provided to new hires; adherence to policies and cultural sensitivity are essential.