Patient Relation Executive

Dr Joy Dental Clinic Dubai; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

A dental clinic in Dubai seeks a skilled receptionist to manage patient interactions and appointments efficiently. Responsibilities include greeting patients, answering phone inquiries, and maintaining compliance with privacy regulations. The ideal candidate will possess strong communication and customer service skills, along with a general education degree or high school diploma. This role is essential for ensuring the smooth running of the dental office and providing excellent patient care.

Qualifications

• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Working knowledge of dental insurance.

Responsibilities

• Greet patients and answer phone inquiries accurately.
• Schedule appointments and manage incoming calls.
• Maintain patient records in compliance with regulations.

Skills

Communication skills

Customer service skills

Teamwork

Adaptability

Education

General education degree or high school diploma

Tools

Dental software applications

General clerical procedures

Job description

Job Summary

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Essential Duties And Responsibilities

• Greet patients, answer phone within 3 rings and answer enquiries accurately.
• Check answerphone messages / missed calls and return calls.
• Call all patients to confirm appointments / If no response sends SMS/Email.
• Send SMS confirmations for appointments and birthday alerts.
• Answer and manage incoming calls.
• Respond accurately and comply to requests for information.
• Confirm upcoming appointments and recalls according to office protocol.
• Monitor all doctors' appointment diary to ensure their patients have the correct booking and their preferences are being met whenever possible.
• Call all waiting list appointments when availability is there to accommodate all patients.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled; for patients coming late check with Doctor and advise patients.

Pre-Clinical Management

• Greet patients, answer phone within 3 rings and answer enquiries accurately.
• Check answerphone messages / missed calls and return calls.
• Call all patients to confirm appointments / If no response sends SMS/Email.
• Send SMS confirmations for appointments and birthday alerts.
• Answer and manage incoming calls.
• Respond accurately and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to office protocol.
• Monitor all doctors' appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.
• Call all waiting list appointments when availability is there to accommodate all patients.

Patient Management

• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled; for patients coming late check with Doctor and advise patients.

Post Clinic Management

• Patient Care Calls for all patients with exception of ortho, routine exam & cleaning – report any problems to appropriate dentist or practice manager.
• Enter all relevant patient information into data system.
• Collect and receive payments from patients at time of treatment, recording correctly, tally cash / credit cards report and hand over to person in charge.
• Complete and send Daily Income Report to all relevant managers.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.

Insurance and Admin Function

Maintain and manage patient records in compliance with privacy and security regulations.

• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organize referrals to other branches and any specialists.
• Dispatch lab work appropriately.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Ensuring the reception and your working area is kept clean at all times.
• Perform other related duties as required.

Key Competencies

Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.

Education and Experience

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.