Director of Patient Experience & Services

talentbridgedubai; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Housing allowance or accommodation

Paid annual leave

Job summary

TalentBridge Dubai is assisting a prestigious hospital in Dubai to recruit an experienced Patient Services Manager focused on patient experience, admissions, discharge processes, and service quality. You will collaborate with clinical teams and leadership to enhance patient satisfaction while ensuring DHA and JCI compliance.

Responsibilities include leading the patient services department, monitoring feedback, and implementing patient-centered care initiatives to reduce wait times and improve

Qualifications

• Bachelor's degree in Healthcare Management, Business Administration, or related field required.
• Master's degree in Healthcare Administration (MHA) or MBA preferred.
• Certification in Patient Experience, Healthcare Quality, or Service Excellence preferred.
• Familiarity with UAE healthcare regulations, DHA standards, and JCI accreditation required.

Responsibilities

• Lead the patient services department to ensure a seamless, high-quality patient journey.
• Monitor patient feedback, complaints, and satisfaction surveys to drive improvement.
• Develop and implement patient-centered care initiatives to enhance hospital reputation.
• Ensure effective communication between patients, families, and healthcare providers.
• Address and resolve patient complaints and grievances professionally and efficiently.
• Oversee admissions, discharge, and transfer (ADT) processes for efficiency and accuracy.
• Collaborate with nursing, medical, and administrative teams to improve patient flow.
• Optimize discharge planning by coordinating with case management and support services.

Skills

Patient experience

Staff leadership

Process improvement

Healthcare regulations

CRM tools

EMR systems

Data analytics

Education

Bachelor's in Healthcare Management

Master's in Healthcare Administration

Certification in Patient Experience

Tools

EMR systems

CRM software

Job description

TalentBridge Dubai is assisting a prestigious hospital in Dubai to recruit an experienced Patient Services Manager focused on patient experience, admissions, discharge processes, and service quality. You will collaborate with clinical teams and leadership to enhance patient satisfaction while ensuring DHA and JCI compliance.

Responsibilities include leading the patient services department, monitoring feedback, and implementing patient-centered care initiatives to reduce wait times and improve