Patient Experience & Scheduling Specialist

SEHA - Abu Dhabi Health Services Co.; Abu Dhabi; On-site; AED 89,000 - 145,000; Full time

Job summary

SEHA - Abu Dhabi Health Services Co. is seeking a customer service and appointments specialist to support patients across SEHA facilities in Abu Dhabi. The role emphasizes a patient-centered approach, accurate data handling, and effective collaboration with clinicians and scheduling teams.

Responsibilities include greeting patients, scheduling and updating appointments, verifying insurance, and ensuring privacy and policy compliance while maintaining SEHA service excellence standards.

Qualifications

• Diploma in Accounting/Finance/Business Administration or any relevant field.
• Bachelor's degree or equivalent in Accounting/Finance/Business Administration or any relevant field.

Responsibilities

• Interact with customers face to face, over telephone, email, chat, mobile app, etc. to answer questions and provide general information on appointments, referrals, facilities, available services, care providers, events and campaigns; and other information as requested.
• Schedule, reschedule and cancel appointments, check in patients, verify insurance eligibility and visit authorizations, collect payments and issue receipts, and assist with registrations and admissions.
• Document and report customer interactions following established workflows, escalate complaints to Quality team, and coordinate with various SEHA staff to resolve issues.
• Provide a seamless customer experience through collaboration with nursing staff, physicians and other departments, while maintaining confidentiality and SEHA standards.

Education

Diploma in Accounting/Finance/Business Administration or any relevant field

Bachelor's degree or equivalent in Accounting/Finance/Business Administration or any relevant field

Job description

SEHA - Abu Dhabi Health Services Co. is seeking a customer service and appointments specialist to support patients across SEHA facilities in Abu Dhabi. The role emphasizes a patient-centered approach, accurate data handling, and effective collaboration with clinicians and scheduling teams.

Responsibilities include greeting patients, scheduling and updating appointments, verifying insurance, and ensuring privacy and policy compliance while maintaining SEHA service excellence standards.