Patient Experience Concierge

SEHA - Abu Dhabi Health Services Co.; Al Ain; On-site; AED 40,000 - 60,000; Full time

Job summary

SEHA - Abu Dhabi Health Services Co. is looking for a customer service representative to provide high-quality assistance to patients and their families. The role involves responding to inquiries through various channels and ensuring adherence to service excellence standards.

The ideal candidate should have a diploma in Accounting, Finance, Business Administration, or a related field, with a preference for a bachelor's degree. Effective communication and a customer-focused philosophy are essential for success in this position.

Qualifications

• Diploma in Accounting, Finance, Business Administration, or any relevant field.
• Bachelor’s degree in Accounting, Finance, Business Administration, or any relevant field is desired.

Responsibilities

• Interact with customers face to face and over multiple channels.
• Maintain courtesy, professionalism, confidentiality, and privacy.
• Proactively attend to patient needs and concerns.
• Communicate effectively with SEHA staff and management.
• Adhere to SEHA policies and procedures.

Skills

Customer service skills

Communication skills

Problem-solving skills

Patient-centered approach

Education

Diploma in a relevant field

Bachelor’s degree in a relevant field (desired)

Job description

SEHA - Abu Dhabi Health Services Co. is looking for a customer service representative to provide high-quality assistance to patients and their families. The role involves responding to inquiries through various channels and ensuring adherence to service excellence standards.

The ideal candidate should have a diploma in Accounting, Finance, Business Administration, or a related field, with a preference for a bachelor's degree. Effective communication and a customer-focused philosophy are essential for success in this position.