Patient Experience Concierge

AE Jobs; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

AE Jobs is seeking a Customer Service Associate to join Medcare Hospitals in the UAE. This role focuses on delivering excellent patient care by handling inquiries and supporting appointment coordination. Ideal candidates should have customer service experience, possess strong communication skills, and be able to work in a fast-paced environment. Immediate availability is preferred. This position offers the chance to thrive in a dynamic healthcare setting, enhancing patient interactions across all touchpoints.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional and patient-focused approach.
• Immediate availability preferred.

Responsibilities

• Handle patient inquiries and provide accurate information.
• Support appointment coordination and follow-ups.
• Deliver high-quality customer service and patient support.
• Coordinate with internal departments to ensure smooth operations.
• Maintain records of interactions and feedback.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Ability to work in a fast-paced environment

Job description

AE Jobs is seeking a Customer Service Associate to join Medcare Hospitals in the UAE. This role focuses on delivering excellent patient care by handling inquiries and supporting appointment coordination. Ideal candidates should have customer service experience, possess strong communication skills, and be able to work in a fast-paced environment. Immediate availability is preferred. This position offers the chance to thrive in a dynamic healthcare setting, enhancing patient interactions across all touchpoints.