Patient Access & Front Desk Specialist

Diaverum; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Imperial College London Diabetes & Endocrine Centre (ICLDEC) in Abu Dhabi invites applications for a Guest Services Officer. You will welcome patients and visitors, assist with registration, appointment scheduling, and front-desk services while ensuring accurate records and compliance with healthcare standards.

You will verify insurance, collect payments, support the patient journey, and coordinate with clinical and administrative teams to deliver a seamless, patient-centered experience across

Qualifications

• Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Experience in patient access, front office, customer service, hospitality, or a healthcare environment.
• Strong communication and interpersonal skills with a customer-focused approach.
• Experience using EMR systems and Microsoft Office applications.

Responsibilities

• Welcome patients and visitors, providing professional and compassionate customer service.
• Register patients accurately, verify demographics, and update EMR records.
• Schedule appointments and support pre-registration activities.
• Verify insurance eligibility and obtain required documentation and patient consents.
• Collect payments and process financial transactions per hospital policies.
• Ensure accurate patient identification and issue wristbands when applicable.
• Respond to patient inquiries in person and over the phone, coordinating with clinical and administrative teams.
• Maintain compliance with DOH, DHA, JCI, and organizational policies while supporting service excellence initiatives.

Skills

Communication & interpersonal skills

EMR systems

Microsoft Office

Education

Diploma or Bachelor’s degree in Business Administration or Healthcare Administration

Tools

EMR systems

Microsoft Office

Job description

Imperial College London Diabetes & Endocrine Centre (ICLDEC) in Abu Dhabi invites applications for a Guest Services Officer. You will welcome patients and visitors, assist with registration, appointment scheduling, and front-desk services while ensuring accurate records and compliance with healthcare standards.

You will verify insurance, collect payments, support the patient journey, and coordinate with clinical and administrative teams to deliver a seamless, patient-centered experience across