Front Desk & Patient Services Specialist

SSBZHospital; Sharjah; On-site; AED 55,800 - 89,280; Full time

Job summary

Sheikh Sultan bin Zayed Hospital is seeking a Guest Services Officer to manage preregistration, registration, scheduling, and patient identification. The role includes insurance verification, cash handling, and frontline customer service for patients and callers.

You will work at the northern Emirates facility with a focus on accurate data capture, compliance, and smooth patient flow through the clinic.

Qualifications

• Fluency in reading, writing, and speaking English.
• Analytical and problem-solving skills.
• Practical knowledge in Microsoft Office suite.

Responsibilities

• Welcome patients and visitors; verify identification and collect demographic data.
• Perform insurance eligibility checks and communicate out-of-pocket responsibilities.
• Obtain patient signatures and ensure rights documents are distributed.
• Manage appointment scheduling, reminders, and patient visits coordination.
• Handle cash collection, billing, reconciliations, and deposits.
• Provide exceptional customer service while maintaining confidentiality.

Skills

English fluency

Analytical thinking

Customer service

Education

Vocational / Technical Education

Bachelor’s degree substitute for 2 years experience

Tools

Microsoft Office

Job description

Sheikh Sultan bin Zayed Hospital is seeking a Guest Services Officer to manage preregistration, registration, scheduling, and patient identification. The role includes insurance verification, cash handling, and frontline customer service for patients and callers.

You will work at the northern Emirates facility with a focus on accurate data capture, compliance, and smooth patient flow through the clinic.