Patient Relations Executive

Metabolic; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Metabolic in Dubai is looking for a Guest Relations Executive to enhance patient experiences and ensure high satisfaction. The role involves welcoming patients, facilitating smooth check-ins, and gathering feedback for continuous improvement. Candidates should have at least 2 years of experience in guest relations or customer service, preferably in the healthcare or hospitality sectors. A Bachelor's degree is preferred, along with strong communication skills in English. This position is crucial for maintaining a positive clinic atmosphere.

Qualifications

• 2+ years of experience in a guest relations, front-desk, or customer service role.
• Strong interpersonal skills with a patient-first mindset.
• Excellent verbal and written communication skills in English.

Responsibilities

• Welcome, greet, and assist new and returning patients with professionalism.
• Maintain a high level of patient engagement and satisfaction.
• Assist in optimizing front-desk operations to reduce wait times.

Skills

Interpersonal skills

Communication skills (English)

Tech-savvy

Organization

Education

Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related field

Tools

EMR systems

CRM software

Appointment scheduling tools

Job description

Location

Grove Mall, Al Barsha, Dubai AND/OR

Dubai Silicon Oasis AND/OR

268 Al Wasl Rd, Jumeirah 1, Dubai

About metabolic.health

Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.

Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.

Job Summary

The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.

Key Responsibilities

• Patient Reception & Hospitality:
  • Welcome, greet, and assist new and returning patients with professionalism and warmth
  • Guide patients through the check-in process, ensuring a smooth and stress-free experience
  • Provide essential information about clinic services, appointments, and procedures
• Patient Experience & Satisfaction:
  • Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for
  • Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses
  • Gather patient feedback to identify areas for improvement and enhance service quality
• Workflow & Process Improvement:
  • Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow
  • Collaborate with medical and administrative teams to enhance scheduling and coordination
  • Identify gaps in patient experience and propose improvements to workflows and service delivery
• Coordination & Communication:
  • Ensure seamless communication between patients, healthcare providers, and administrative staff
  • Coordinate with the operations team to ensure an efficient and welcoming clinic environment
  • Assist in managing appointment scheduling, follow-ups, and patient reminders
• Digital & Administrative Support:
  • Utilize digital health tools and the clinic's electronic medical records (EMR) system to support patient interactions
  • Handle basic administrative duties, such as updating patient records and managing appointment schedules
• Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Requirements

• Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred
• 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services
• Strong interpersonal skills with a patient-first mindset
• Excellent verbal and written communication skills in English (Arabic is a plus)
• Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail
• Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools