Guest Services Officer

Diaverum; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Imperial College London Diabetes & Endocrine Centre (ICLDEC) in Abu Dhabi invites applications for a Guest Services Officer. You will welcome patients and visitors, assist with registration, appointment scheduling, and front-desk services while ensuring accurate records and compliance with healthcare standards.

You will verify insurance, collect payments, support the patient journey, and coordinate with clinical and administrative teams to deliver a seamless, patient-centered experience across

Qualifications

• Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Experience in patient access, front office, customer service, hospitality, or a healthcare environment.
• Strong communication and interpersonal skills with a customer-focused approach.
• Experience using EMR systems and Microsoft Office applications.

Responsibilities

• Welcome patients and visitors, providing professional and compassionate customer service.
• Register patients accurately, verify demographics, and update EMR records.
• Schedule appointments and support pre-registration activities.
• Verify insurance eligibility and obtain required documentation and patient consents.
• Collect payments and process financial transactions per hospital policies.
• Ensure accurate patient identification and issue wristbands when applicable.
• Respond to patient inquiries in person and over the phone, coordinating with clinical and administrative teams.
• Maintain compliance with DOH, DHA, JCI, and organizational policies while supporting service excellence initiatives.

Skills

Communication & interpersonal skills

EMR systems

Microsoft Office

Education

Diploma or Bachelor’s degree in Business Administration or Healthcare Administration

Tools

EMR systems

Microsoft Office

Job description

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Imperial College London Diabetes & Endocrine Centre (ICLDEC) is a global leader in diabetes and endocrine treatment, education and research. Established in 2006 by Mubadala in partnership with the UK’s Imperial College London, the Centre specializes in treating all types of diabetes and endocrine disorders, as well as focusing on diabetes research, training, and public health awareness. The Centre, which operates four branches across Abu Dhabi, Al Ain and Al Dhafra, has gained international recognition for its holistic approach to the treatment of diabetes and related complications that enables patients to receive the full spectrum of care in one place.

As a Guest Services Officer, you will be the welcoming face of our organization, delivering an exceptional experience to patients and visitors from the moment they arrive. You will play a key role in supporting the patient journey by managing registration, appointment scheduling, insurance verification, and front-desk services while ensuring accuracy, efficiency, and compliance with healthcare standards.

Responsibilities

• Welcome patients and visitors, providing professional and compassionate customer service.
• Register patients accurately, verify demographics, and update electronic medical records (EMR).
• Schedule appointments and support pre-registration activities.
• Verify insurance eligibility and obtain required documentation and patient consents.
• Collect payments and process financial transactions in accordance with hospital policies.
• Ensure accurate patient identification and issue wristbands when applicable.
• Respond to patient inquiries in person and over the phone, coordinating with clinical and administrative teams.
• Maintain compliance with DOH, DHA, JCI, and organizational policies while supporting service excellence initiatives.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Previous experience in patient access, front office, customer service, hospitality, or a healthcare environment.
• Strong communication and interpersonal skills with a customer-focused approach.
• Experience using Electronic Medical Records (EMR) systems and Microsoft Office applications.
• Knowledge of medical insurance processes and patient registration is preferred.
• Ability to work in a fast-paced environment while maintaining accuracy, confidentiality, and professionalism.