Parts Supervisor - Toyota Aftersales

AlFuttaim; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Parts Supervisor - Toyota Aftersales in Dubai, United Arab Emirates is an Automotive hiring opportunity for an experienced parts operations leader who can support retail counter and workshop parts performance within a busy Toyota aftersales environment.

The role focuses on parts sales growth, inventory accuracy, customer service, stock optimization, team supervision, complaint handling, forecasting, reporting, and continuous improvement across branch parts operations.

Qualifications

• Diploma or degree qualification, preferably with an automotive background.
• Minimum 5 years of experience in automotive parts operations.
• Previous experience supervising teams within a retail parts counter, workshop parts, dealership, or aftersales environment.
• Strong understanding of automotive parts sales, genuine parts promotion, stock control, inventory movement, and warehouse coordination.

Responsibilities

• Lead and support daily parts operations across retail counter, workshop, and aftersales channels.
• Drive parts revenue, margin performance, and profitability through effective sales support, stock control, and customer service execution.
• Promote Toyota Genuine Parts and ensure customers receive accurate product guidance, professional service, and timely support.
• Supervise Parts Sales Representatives, Partsmen, and support staff to maintain productivity, accountability, and service quality.
• Monitor team performance, resource utilization, workflow, and operational output against agreed branch targets.
• Support the Aftersales Manager with planning, reporting, forecasting, stock review, and business performance tracking.
• Handle customer enquiries, escalations, and complaints professionally while protecting customer satisfaction and brand confidence.
• Ensure customer information, parts data, transactions, and system records are maintained accurately.
• Coordinate with workshop and service teams to ensure required parts are available for repair jobs, service work, and customer commitments.
• Support inventory control activities including stock accuracy, replenishment, ageing stock review, fast-moving parts monitoring, and stock optimization.
• Review warehouse, supply chain, and stock movement processes to reduce delays, improve availability, and support operational efficiency.
• Identify opportunities to improve parts sales, reduce process gaps, enhance customer response, and strengthen branch productivity.
• Ensure all parts operation activities follow company policies, Toyota standards, internal controls, and operational procedures.
• Encourage a culture of continuous improvement, teamwork, accountability, and customer-focused aftersales support.
• Coach team members, support talent development, and help build capability within the parts operation.

Skills

Automotive parts operations

Toyota Genuine Parts

Parts sales supervision

Retail counter operations

Workshop parts support

Inventory management

Stock control

Stock optimization

Parts forecasting

Warehouse coordination

Supply chain coordination

Customer service

Complaint handling

Team supervision

People management

Performance monitoring

Revenue growth

Profitability improvement

Aftersales operations

Parts data management

Reporting

Forecasting

Resource utilization

Process improvement

Operational compliance

Stakeholder coordination

Continuous improvement

Customer satisfaction

Team development

Education

Diploma or degree qualification, preferably with an automotive background

Job description

Parts Supervisor - Toyota Aftersales

Job Snapshot: Role: Parts Supervisor - Toyota Aftersales; Location: Dubai, United Arab Emirates; Industry: Automotive; Function: Inventory Management; Experience: Minimum 5 years in automotive parts operations; Job Type: Full-time

Country: United Arab Emirates

City: Dubai

Industry: Automotive

Function: Inventory Management

Salary: 12000-18000

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Job Overview

Parts Supervisor - Toyota Aftersales in Dubai, United Arab Emirates is an Automotive hiring opportunity for an experienced parts operations leader who can support retail counter and workshop parts performance within a busy Toyota aftersales environment. The role focuses on parts sales growth, inventory accuracy, customer service, stock optimization, team supervision, complaint handling, forecasting, reporting, and continuous improvement across branch parts operations.

Role Context

The Parts Supervisor - Toyota Aftersales will help drive the efficiency, profitability, and customer service quality of the parts operation at Toyota Al Badia. Working closely with the Aftersales Manager, workshop teams, service teams, Parts Sales Representatives, Partsmen, and support staff, this role ensures that genuine parts availability, stock accuracy, customer response, and team productivity support smooth aftersales delivery. The position has direct impact on revenue growth, workshop turnaround, customer satisfaction, inventory performance, and operational discipline.

Key Responsibilities

• Lead and support daily parts operations across retail counter, workshop, and aftersales channels.
• Drive parts revenue, margin performance, and profitability through effective sales support, stock control, and customer service execution.
• Promote Toyota Genuine Parts and ensure customers receive accurate product guidance, professional service, and timely support.
• Supervise Parts Sales Representatives, Partsmen, and support staff to maintain productivity, accountability, and service quality.
• Monitor team performance, resource utilization, workflow, and operational output against agreed branch targets.
• Support the Aftersales Manager with planning, reporting, forecasting, stock review, and business performance tracking.
• Handle customer enquiries, escalations, and complaints professionally while protecting customer satisfaction and brand confidence.
• Ensure customer information, parts data, transactions, and system records are maintained accurately.
• Coordinate with workshop and service teams to ensure required parts are available for repair jobs, service work, and customer commitments.
• Support inventory control activities including stock accuracy, replenishment, ageing stock review, fast-moving parts monitoring, and stock optimization.
• Review warehouse, supply chain, and stock movement processes to reduce delays, improve availability, and support operational efficiency.
• Identify opportunities to improve parts sales, reduce process gaps, enhance customer response, and strengthen branch productivity.
• Ensure all parts operation activities follow company policies, Toyota standards, internal controls, and operational procedures.
• Encourage a culture of continuous improvement, teamwork, accountability, and customer-focused aftersales support.
• Coach team members, support talent development, and help build capability within the parts operation.

Ideal Profile

• Diploma or degree qualification, preferably with an automotive background.
• Minimum 5 years of experience in automotive parts operations.
• Previous experience supervising teams within a retail parts counter, workshop parts, dealership, or aftersales environment.
• Strong understanding of automotive parts sales, genuine parts promotion, stock control, inventory movement, and warehouse coordination.
• Good knowledge of retail counter operations, workshop parts support, supply chain processes, forecasting, and stock optimization.
• Proven ability to manage team performance, develop people, and support business results in a target-driven aftersales setting.
• Strong customer service mindset with experience handling complaints, escalations, and service recovery situations.
• Commercial awareness with the ability to identify sales opportunities, improve profitability, and support revenue growth.
• Strong planning, reporting, analytical, and forecasting capability.
• Effective communication skills with the ability to coordinate with service teams, workshop teams, management, customers, and supply chain stakeholders.
• Practical problem-solving ability with a continuous improvement mindset.
• Organized, accountable, and able to manage competing priorities in a busy automotive branch environment.

Skills Set

• Automotive parts operations
• Toyota Genuine Parts
• Parts sales supervision
• Retail counter operations
• Workshop parts support
• Inventory management
• Stock control
• Stock optimization
• Parts forecasting
• Warehouse coordination
• Supply chain coordination
• Customer service
• Complaint handling
• Team supervision
• People management
• Performance monitoring
• Revenue growth
• Profitability improvement
• Aftersales operations
• Parts data management
• Reporting
• Forecasting
• Resource utilization
• Process improvement
• Operational compliance
• Stakeholder coordination
• Continuous improvement
• Customer satisfaction
• Team development

Why Join Us

This opportunity is well suited for an automotive parts professional who wants to take a stronger leadership role within a respected Toyota aftersales operation in Dubai. The position offers exposure to retail and workshop parts channels, customer service leadership, inventory performance, revenue growth, and team development. It is a practical career step for someone who enjoys parts operations, people management, stock accuracy, and measurable aftersales performance.

About the Company

Al-Futtaim is a diversified business headquartered in Dubai, United Arab Emirates, with operations across automotive, retail, financial services, real estate, and healthcare. Al-Futtaim Automotive represents leading global mobility brands and supports customers through vehicle distribution, leasing, aftersales, electric mobility, commercial vehicles, parts operations, and customer-focused automotive services across regional markets.