Head of Aftersales - Automotive

AlFuttaim; Dubai; On-site; AED 312,480 - 468,720; Full time

Job summary

AlFuttaim is looking for a Head of Aftersales – Automotive in Dubai, United Arab Emirates. This senior role requires an experienced leader to manage service delivery, customer satisfaction, and profitability in an automotive setting.

The ideal candidate will have 7–10 years of experience in aftersales operations, including leadership roles within the automotive industry. This role offers strategic ownership and the opportunity to influence vital operational areas, working across a well-established organization.

Qualifications

• 7–10 years of experience in aftersales operations, including at least 3 years in a senior leadership role.
• Proven background managing service, parts, warranty, and operational performance within an automotive business.
• Strong relationship management skills for working with OEMs, suppliers, internal stakeholders, and customers.

Responsibilities

• Develop and implement aftersales strategies that support business growth and customer retention.
• Lead service, parts, uptime, and dealer aftersales activities with clear operational direction.
• Monitor aftersales P and L performance and drive growth in service and parts revenue.

Skills

Aftersales management

Automotive service operations

Trucks aftersales

Construction equipment service

Parts revenue growth

Service revenue growth

Uptime management

Warranty management

Dealer operations

Customer satisfaction

KPI monitoring

Team leadership

Education

Bachelor's degree in Automotive Engineering or Business Administration

Tools

SAP

Dealership management systems

Job description

Head of Aftersales – Automotive in Dubai, United Arab Emirates is an automotive leadership opportunity for an experienced aftersales professional who can manage service, parts, uptime performance, customer satisfaction, and profitability across trucks and construction equipment operations.

Job Snapshot

• Role: Head of Aftersales – Automotive
• Location: Dubai, United Arab Emirates
• Industry: Automotive
• Function: Management
• Experience: 7–10 years in aftersales operations, including senior leadership experience
• Job type: Full‑time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Management
• Salary: 28,000–42,000 (estimated)
• Gender: Any
• Candidate Nationality: Any
• Job type: Full‑time

Role Context

The Head of Aftersales – Automotive will lead a critical business function covering service delivery, parts performance, uptime support, warranty compliance, and customer experience across trucks and construction equipment divisions. The role directly influences revenue growth, margin control, workshop productivity, OEM standards, customer loyalty, and long‑term business performance. By building a disciplined aftersales structure and guiding managers across multiple operational areas, this position helps strengthen service quality, technical capability, and commercial results within a high-demand automotive environment.

Key Responsibilities

• Develop and implement aftersales strategies that support business growth, customer retention, service quality, and profitability.
• Lead service, parts, uptime, truck, construction equipment, and dealer aftersales activities with clear operational direction.
• Monitor aftersales P and L performance, revenue movement, margin trends, cost controls, and business improvement opportunities.
• Drive growth in service and parts revenue through stronger market penetration, customer engagement, retention programs, and disciplined follow‑up.
• Oversee warranty operations to ensure compliance with OEM procedures, claim accuracy, technical standards, and service documentation.
• Work closely with OEM partners, suppliers, internal teams, and technical stakeholders to maintain up‑to‑date service offerings and repair capability.
• Improve customer satisfaction through service recovery actions, feedback analysis, response discipline, and measurable customer experience initiatives.
• Lead and coach direct reports while strengthening accountability, productivity, teamwork, and operational ownership across the wider aftersales team.
• Review workshop performance, service KPIs, parts availability, uptime commitments, and repair quality to identify gaps and corrective actions.
• Promote a safety‑focused culture across service and technical operations, especially within trucks and construction equipment environments.
• Support cross‑functional coordination with sales, technical teams, finance, supply chain, and customer support to improve end‑to‑end service delivery.
• Use dealership management systems and operational reporting tools to track performance, improve visibility, and support data‑led decisions.
• Build a continuous improvement mindset across aftersales operations, with focus on quality, speed, cost efficiency, and customer confidence.
• Ensure all teams follow company standards, OEM requirements, compliance expectations, and professional service practices.

Ideal Profile

The ideal candidate should be a senior aftersales leader with strong experience in automotive service operations, dealership networks, trucks, construction equipment, parts revenue, and technical service performance. A bachelor's degree in Automotive Engineering, Business Administration, or a related field is preferred.

• 7–10 years of experience in aftersales operations, including at least 3 years in a senior leadership role.
• Proven background managing service, parts, warranty, customer satisfaction, and operational performance within an automotive business.
• Strong understanding of trucks and construction equipment systems, dealer operations, workshop structures, and OEM requirements.
• Ability to lead multiple managers and wider teams across technical, commercial, and customer‑facing functions.
• Solid commercial awareness with experience managing P and L, revenue growth, margins, productivity, and cost control.
• Strong relationship management skills for working with OEMs, suppliers, internal stakeholders, and customers.
• Proficiency in dealership management systems, with SAP experience preferred.
• Analytical mindset with the ability to review KPIs, identify root causes, and implement practical performance improvements.
• Strong communication, planning, organization, negotiation, and decision‑making skills.
• Leadership style built on integrity, accountability, customer focus, assertiveness, and team development.

Skills Set

• Aftersales management
• Automotive service operations
• Trucks aftersales
• Construction equipment service
• Parts revenue growth
• Service revenue growth
• Uptime management
• Warranty management
• Dealer operations
• OEM standards
• P and L management
• Customer satisfaction
• Customer retention
• Service recovery
• Workshop performance
• Parts operations
• SAP
• Dealership management systems
• KPI monitoring
• Supplier coordination
• OEM relationship management
• Team leadership
• Operational planning
• Profitability improvement
• Continuous improvement
• Safety culture
• Commercial strategy
• Technical service excellence

Why Join Us

This is a strong opportunity for a senior aftersales leader to influence a major automotive operation in Dubai, United Arab Emirates, where trucks and construction equipment support essential mobility, logistics, infrastructure, and commercial activity. The role offers strategic ownership, exposure to respected global vehicle and equipment brands, responsibility for high‑value aftersales performance, and the chance to lead experienced teams in a stable and growth‑focused business.

About the Company

Al‑Futtaim Group is a diversified business headquartered in Dubai, United Arab Emirates, with established operations across automotive, retail, real estate, financial services, and healthcare. Al‑Futtaim Automotive is a major regional mobility division representing leading global brands and delivering vehicle distribution, leasing, aftersales, parts, service, commercial transport, construction equipment, and customer‑focused automotive solutions across the Middle East, Asia, and Africa.