Parts Counter Representative - Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al-Futtaim Automotive in Dubai seeks a Parts Counter Representative to support aftersales by guiding customers to the right parts, processing orders, and coordinating with service teams. The role focuses on delivering excellent customer service while driving spare parts sales and revenue growth.

You will work with Service Advisors, Parts Supervisors, Technicians and Workshop Managers to ensure accurate parts identification and timely availability, leveraging SAP and EPC knowledge in a fast-paced

Qualifications

• Diploma or equivalent qualification, preferably with an automotive background.
• 3-5 years of experience in the automotive industry.
• Experience in automotive parts sales or parts operations is preferred.
• Good command of English; basic Arabic is an advantage.

Responsibilities

• Achieve assigned automotive spare parts sales and revenue targets.
• Assist customers in identifying suitable spare parts and accessories.
• Recommend maintenance solutions based on customer requirements.
• Identify upselling and cross-selling opportunities.
• Use SAP and EPC systems to process parts orders and inventory data.
• Coordinate with workshop teams to ensure timely parts availability.

Skills

Customer service

Sales skills

English proficiency

Teamwork

Communication

Education

Diploma or equivalent qualification

Tools

SAP

Electronic Parts Catalogue (EPC)

Job description

Job Snapshot

Parts Counter Representative - Automotive Aftersales Job Snapshot - Role: Parts Counter Representative - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Retail-Counter Sales and Cashier - Experience: 3-5 years of automotive industry experience, preferably in parts sales or parts operations - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Al-Futtaim Automotive is seeking a customer-focused Parts Counter Representative to join its Aftersales team in Dubai, United Arab Emirates. The role focuses on delivering excellent customer service while supporting automotive spare parts sales, revenue growth, inventory accuracy and timely parts availability. As a Parts Counter Representative, you will assist customers with their automotive parts requirements, recommend suitable products and maintenance solutions, and identify opportunities to increase sales through relevant upselling and cross-selling. You will work closely with Service Advisors, Parts Supervisors, Technicians, Job Controllers and Workshop Managers to ensure the correct parts are available when required, supporting efficient workshop operations and vehicle service delivery. The successful candidate will have 3-5 years of automotive industry experience, preferably in spare parts sales or operations, along with practical knowledge of SAP, Electronic Parts Catalogue (EPC) systems and automotive aftersales processes.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Retail-Counter Sales and Cashier
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Automotive Parts Sales

• Achieve assigned automotive spare parts sales and revenue targets.
• Assist customers in identifying suitable spare parts and automotive accessories.
• Recommend relevant maintenance solutions based on customer requirements.
• Identify appropriate upselling and cross-selling opportunities.
• Promote automotive accessories and related products to support revenue growth.
• Maintain a customer-focused approach throughout the parts sales process.
• Contribute to the achievement of monthly sales and business performance objectives.

Customer Service and Relationship Management

• Provide professional and responsive assistance to customers seeking automotive spare parts.
• Understand customer requirements and recommend suitable parts solutions.
• Build positive customer relationships through accurate information and reliable service.
• Respond to parts enquiries clearly and efficiently.
• Maintain regular communication regarding parts availability and order status.
• Support customer retention through consistent service quality and appropriate follow-up.
• Contribute to improvements in customer satisfaction and the overall aftersales experience.

Automotive Parts Identification

• Use the Electronic Parts Catalogue (EPC) to support accurate parts identification.
• Review customer and workshop requirements to determine appropriate components.
• Coordinate with relevant technical personnel when clarification of parts requirements is needed.
• Apply automotive parts knowledge to support accurate product recommendations.
• Help minimize delays associated with incorrect parts identification.
• Maintain attention to detail when processing parts enquiries and orders.

Workshop and Aftersales Coordination

• Work closely with Service Advisors, Job Controllers and workshop teams to support timely parts availability.
• Coordinate with Parts Supervisors and Technicians regarding required components.
• Communicate relevant order information and parts availability updates to internal stakeholders.
• Support workshop operations by responding efficiently to parts requests.
• Assist in resolving parts-related issues that may affect vehicle service completion.
• Contribute to on-time service delivery through effective communication and coordination.
• Maintain a cooperative working relationship with Workshop Managers and other aftersales colleagues.

Sales Order and SAP Administration

• Create and maintain accurate parts sales orders in SAP.
• Record parts reservations and relevant customer information.
• Ensure sales transactions and system updates are completed accurately.
• Maintain organized customer and order records.
• Review relevant order information to support accurate processing.
• Follow established procedures for parts documentation and system administration.
• Apply strong attention to detail when updating records and processing transactions.

Inventory Management and Stock Control

• Support day-to-day automotive spare parts inventory management activities.
• Assist with stock control procedures and inventory accuracy.
• Participate in inventory audits as required.Coordinate with relevant colleagues regarding stock availability.
• Help identify stock-related discrepancies requiring attention.
• Maintain accurate information when handling parts reservations and stock-related transactions.
• Contribute to efficient inventory management and parts availability.

Operational Compliance and Quality Standards

• Follow company policies and established automotive parts sales procedures.
• Comply with applicable operational and quality standards.
• Maintain accurate documentation throughout the sales and parts handling process.
• Support consistent service delivery through adherence to approved workflows.
• Demonstrate responsible handling of customer information and business records.
• Contribute to continuous improvement in parts operations and customer service.

Sales Performance and Customer Retention

• Support the achievement of parts sales and revenue objectives.
• Identify relevant product recommendations that meet customer needs.
• Promote customer loyalty through reliable and professional service.
• Coordinate effectively with workshop and service teams to support timely order fulfilment.
• Contribute to improvements in customer satisfaction and on-time delivery performance.
• Maintain a results-oriented approach while prioritizing customer requirements.

Required Qualifications and Experience

• Diploma or equivalent qualification, preferably with an automotive background.
• 3-5 years of experience in the automotive industry.
• Previous experience in automotive parts sales or parts operations is preferred.
• Experience in customer service and sales within the automotive sector.
• Good knowledge of automotive spare parts and aftersales operations.
• Working knowledge of SAP and Electronic Parts Catalogue (EPC) systems.
• Proficiency in Microsoft Office applications.
• Good command of English.
• Basic Arabic communication skills are an advantage.
• Strong customer service, interpersonal and relationship management skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Good teamwork, problem-solving and organizational abilities.

Required Skills and Competencies

Automotive Parts Knowledge

• Good understanding of automotive spare parts and accessories.
• Ability to identify suitable components using relevant parts information.
• Practical knowledge of Electronic Parts Catalogue systems.
• Understanding of automotive aftersales and workshop operations.
• Ability to coordinate parts requirements with service and technical teams.
• Awareness of the importance of accurate parts identification and timely availability.

Parts Sales and Commercial Skills

• Ability to achieve sales and revenue targets.
• Strong customer engagement and product recommendation skills.
• Confidence in identifying relevant upselling and cross-selling opportunities.
• Understanding of customer retention and relationship management.
• Ability to balance commercial objectives with customer requirements.
• Results-focused approach to automotive parts sales.

Customer Service and Communication

• Strong verbal communication and interpersonal skills.
• Good command of English.
• Basic Arabic communication ability is an advantage.
• Ability to understand customer needs and explain suitable parts solutions.
• Professional approach to customer enquiries and order updates.
• Effective coordination with internal stakeholders and workshop personnel.
• Commitment to customer satisfaction and reliable service.

SAP and Administrative Skills

• Working knowledge of SAP for parts sales and order administration.
• Ability to use Electronic Parts Catalogue systems.
• Proficiency in Microsoft Office applications.
• Accurate sales order processing and record maintenance.
• Strong attention to detail when handling reservations and system updates.
• Ability to maintain organized customer and transaction information.

Inventory and Operational Skills

• Understanding of stock control and inventory management procedures.
• Ability to support inventory audits and stock accuracy.
• Strong organizational skills for managing parts requests and reservations.
• Effective coordination of parts availability requirements.
• Ability to work efficiently while maintaining operational accuracy.
• Commitment to established procedures and quality standards.

Professional Attributes

• Customer-oriented and commercially aware approach.
• Honest and responsible professional conduct.
• Strong teamwork and collaboration skills.
• Cultural sensitivity when interacting with customers and colleagues.
• Good problem-solving and interpersonal abilities.
• Ability to manage multiple priorities in a busy aftersales environment.
• Commitment to accurate work and dependable customer service.

About the Aftersales Team

The Parts Counter Representative will join Al-Futtaim Automotive 's Aftersales team, which supports customers and workshop operations through parts availability, service coordination and professional customer assistance. The position involves close collaboration with Service Advisors, Parts Supervisors, Technicians, Job Controllers and Workshop Managers. The team works to maintain efficient vehicle service operations while supporting customer satisfaction, parts sales performance and timely delivery. Through accurate parts identification, responsive customer communication and effective stock coordination, the Parts Counter Representative contributes to both operational efficiency and commercial performance.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a regional mobility business operating across eight countries in the Middle East, Asia and North Africa. With a portfolio of more than 25 international brands, the division provides products and services covering passenger vehicles, commercial vehicles and industrial equipment. Its operations include integrated logistics, leasing, aftersales and financial services, supporting customers throughout the mobility journey. Al-Futtaim Automotive focuses on innovation, digital transformation and customer experience while developing mobility solutions for individuals, businesses and communities. The division employs more than 9,000 colleagues and promotes collaboration, professional development and the adoption of emerging automotive technologies.

About Al-Futtaim Group

Established in the 1930s, Al-Futtaim Group is a privately held regional business headquartered in Dubai, United Arab Emirates. Operating across more than 20 countries, the Group has business interests in automotive, financial services, real estate, retail and healthcare. With more than 40,000 employees, Al-Futtaim represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks and Spencer. The Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships to create long-term value for customers, communities and business partners. Its purpose is to enrich lives, support communities and pursue responsible business development for future generations.