Part-Time Hybrid ERP Support Analyst Dubai

Tanqeeb

Dubai

Hybrid

AED 78,000 - 123,000

Part time

5 days ago

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Job summary

Tanqeeb in Dubai is seeking an Application Support Analyst to provide functional and technical support for ERP-related applications. This part-time, hybrid role includes diagnosing issues, responding to incidents, documenting solutions, and escalating complex problems as needed.

You will monitor performance, assist with configuration changes, support user training, and contribute to continuous improvement of support processes, collaborating with trainers, consultants, and end users to ensure

Qualifications

Experience with ERP systems or business management applications.
Strong analytical and troubleshooting skills to diagnose and resolve issues.
Clear and professional communication with end users and technical teams.
Hybrid work capability and ability to prioritize multiple requests.
Experience with ticketing tools and basic database knowledge.
Commitment to continuous learning in ERP and application support.

Responsibilities

Provide functional and technical ERP application support.
Diagnose and troubleshoot issues and document solutions.
Respond to user inquiries, incidents, and service requests.
Escalate complex problems to senior team members or vendors.
Monitor application performance and assist with configuration changes.
Support user training and contribute to process improvements.
Collaborate with trainers, consultants, and end users to ensure reliable ERP usage.