Application Support Analyst

Tanqeeb; Dubai; Hybrid; AED 78,000 - 123,000; Part time

Job summary

Tanqeeb in Dubai is seeking an Application Support Analyst to provide functional and technical support for ERP-related applications. This part-time, hybrid role includes diagnosing issues, responding to incidents, documenting solutions, and escalating complex problems as needed.

You will monitor performance, assist with configuration changes, support user training, and contribute to continuous improvement of support processes, collaborating with trainers, consultants, and end users to ensure

Qualifications

• Experience with ERP systems or business management applications.
• Strong analytical and troubleshooting skills to diagnose and resolve issues.
• Clear and professional communication with end users and technical teams.
• Hybrid work capability and ability to prioritize multiple requests.
• Experience with ticketing tools and basic database knowledge.
• Commitment to continuous learning in ERP and application support.

Responsibilities

• Provide functional and technical ERP application support.
• Diagnose and troubleshoot issues and document solutions.
• Respond to user inquiries, incidents, and service requests.
• Escalate complex problems to senior team members or vendors.
• Monitor application performance and assist with configuration changes.
• Support user training and contribute to process improvements.
• Collaborate with trainers, consultants, and end users to ensure reliable ERP usage.

Skills

Application Support

Technical Support

ERP systems

Education

Bachelor's degree in IT/CS or related

Tools

Ticketing tools

Job description

Role Description

This is a part-time, hybrid Application Support Analyst role based in Dubai, United Arab Emirates, with some flexibility for work from home. The Application Support Analyst will provide functional and technical support for ERP-related applications, responding to user inquiries, incidents, and service requests. Day-to-day tasks include diagnosing and troubleshooting application issues, documenting solutions, and escalating complex problems to senior team members or vendors when necessary. The role also involves monitoring application performance, assisting with configuration changes, supporting user training, and contributing to continuous improvement of support processes. Collaboration with trainers, consultants, and end users is essential to ensure reliable application use and a positive user experience.

Qualifications

• Candidates should possess strong Application Support and Technical Support skills for ERP and related business applications.
• Candidates should possess solid Analytical Skills and Troubleshooting skills to investigate, diagnose, and resolve user issues.
• Candidates should possess clear and professional Communication skills for interacting with end users, trainers, and technical teams.
• Familiarity with ERP systems or business management applications is highly beneficial.
• Relevant academic background in Information Technology, Computer Science, Business Information Systems, or a related field is preferred.
• Ability to work in a hybrid environment, manage time effectively, and prioritize multiple support requests.
• Experience with ticketing or helpdesk tools and basic understanding of databases or system configurations is an advantage.
• Commitment to continuous learning and professional development in ERP and application support.