Palace Butler: Elite Luxury Guest Experience

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

MOstay programme offers complimentary

Wellbeing and health benefits

Retirement plans

Flexible room-rate benefits for family

Job summary

Emirates Palace Mandarin Oriental Abu Dhabi is seeking a Palace Butler to join our Butler team, delivering personalized guest services and ensuring a memorable stay for luxury guests in Abu Dhabi.

The role requires anticipating guest needs, responding promptly to requests, and maintaining high standards in line with hotel policies and LQA standards, under the Palace Operations Manager.

Qualifications

• Previous experience in the same role in a luxury hotel is preferred.
• Proficiency in additional languages will be considered an asset.
• Excellent communication skills.
• Professional and well-groomed appearance.

Responsibilities

• Delivered personalized guest services ensuring a memorable and seamless stay experience
• Coordinate VIP amenities including daily fruit basket arrangements and personalized welcomes
• Escort guests to rooms introduce hotel facilities and provide ongoing assistance
• Manage luggage handling with Concierge to guarantee safe and timely delivery
• Handle guest check-ins outs efficiently while maintaining service excellence
• Provided personalized wake-up calls shoe shining packing unpacking and laundry assistance
• Maintained up-to-date knowledge of hotel promotions VIP arrivals and events to anticipate guest needs

Skills

Excellent communication skills

Proficiency in additional languages

Professional appearance

Education

High school diploma or equivalent qualification

Job description

Emirates Palace Mandarin Oriental Abu Dhabi is seeking a Palace Butler to join our Butler team, delivering personalized guest services and ensuring a memorable stay for luxury guests in Abu Dhabi.

The role requires anticipating guest needs, responding promptly to requests, and maintaining high standards in line with hotel policies and LQA standards, under the Palace Operations Manager.