Palace Butler

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Wellness programme

Retirement plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Palace Butler to join the dedicated Butler team. The role emphasizes delivering personalized guest services with warmth, attentiveness, and a seamless experience.

The Palace Butler reports to the Palace Operations Manager and collaborates to anticipate needs and ensure high standards. Applicants should have a high school diploma, professional appearance, strong communication, and may benefit from additional language skills.

Qualifications

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
• High school diploma or equivalent qualification required
• Professional and well-groomed appearance
• Proficiency in additional languages will be considered an asset
• Excellent communication skills

Responsibilities

• Delivered personalized guest services, ensuring a memorable and seamless stay experience
• Coordinate VIP amenities, including daily fruit basket arrangements and personalized welcomes
• Escort guests to rooms, introduce hotel facilities, and provide ongoing assistance
• Manage luggage handling with Concierge to guarantee safe and timely delivery
• Handle guest check-ins/outs efficiently while maintaining service excellence
• Provided personalized wake-up calls, shoe shining, packing/unpacking, and laundry assistance
• Maintained up-to-date knowledge of hotel promotions, VIP arrivals, and events to anticipate guest needs
• Respond promptly to guest requests and resolved issues with professionalism

Skills

Communication skills

Language skills

Guest service experience

Education

High school diploma

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Palace Butler to join our Butler team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Butler Department, the Palace Butler is responsible for delivering a range of personalized services to hotel guests, including wake-up calls, newspaper delivery, and shoe-shine services. The role requires providing exceptional guest service with a warm, friendly, and attentive approach while ensuring all services are delivered in accordance with established hotel policies, procedures, and LQA standards. The incumbent is expected to anticipate guest needs, respond promptly to requests, and contribute to creating a memorable and seamless guest experience. The Palace Butler reports to the Palace Operations Manager.

As a Palace Butler, you will beresponsiblefor the following duties:

• Delivered personalized guest services, ensuring a memorable and seamless stay experience
• Coordinate VIP amenities, including daily fruit basket arrangements and personalized welcomes
• Escort guests to rooms, introduce hotel facilities, and provide ongoing assistance
• Manage luggage handling with Concierge to guarantee safe and timely delivery
• Handle guest check-ins/outs efficiently while maintaining service excellence
• Provided personalized wake-up calls, shoe shining, packing/unpacking, and laundry assistance
• Maintained up-to-date knowledge of hotel promotions, VIP arrivals, and events to anticipate guest needs
• Respond promptly to guest requests and resolved issues with professionalism

As a Palace Butler, weexpectfrom you:

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• High school diploma or equivalent qualification required
• Professional and well-groomed appearance
• Proficiency in additional languages will be considered an asset
• Excellent communication skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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