Palace Butler

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

MOstay programme offers complimentary

Wellbeing and health benefits

Retirement plans

Flexible room-rate benefits for family

Job summary

Emirates Palace Mandarin Oriental Abu Dhabi is seeking a Palace Butler to join our Butler team, delivering personalized guest services and ensuring a memorable stay for luxury guests in Abu Dhabi.

The role requires anticipating guest needs, responding promptly to requests, and maintaining high standards in line with hotel policies and LQA standards, under the Palace Operations Manager.

Qualifications

• Previous experience in the same role in a luxury hotel is preferred.
• Proficiency in additional languages will be considered an asset.
• Excellent communication skills.
• Professional and well-groomed appearance.

Responsibilities

• Delivered personalized guest services ensuring a memorable and seamless stay experience
• Coordinate VIP amenities including daily fruit basket arrangements and personalized welcomes
• Escort guests to rooms introduce hotel facilities and provide ongoing assistance
• Manage luggage handling with Concierge to guarantee safe and timely delivery
• Handle guest check-ins outs efficiently while maintaining service excellence
• Provided personalized wake-up calls shoe shining packing unpacking and laundry assistance
• Maintained up-to-date knowledge of hotel promotions VIP arrivals and events to anticipate guest needs

Skills

Excellent communication skills

Proficiency in additional languages

Professional appearance

Education

High school diploma or equivalent qualification

Job description

Emirates Palace Mandarin Oriental Abu Dhabi is looking for a Palace Butler to join our Butler team.

Are you a master of craft? Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a fan of the exceptional Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels resorts and residences located in prime destinations around the world with a strong development pipeline Increasingly recognised for creating some of the world s most sought-after properties the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences Emirates Palace Mandarin Oriental Abu Dhabi is the definition of an unrivalled Arabian fantasy.

From a 1 3km pristine private beach landscaped pools and a private marina overlooking a natural bay the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement with some of the city s largest hotel conference centres Emirates Palace Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental Abu Dhabi within the Butler Department the Palace Butler is responsible for delivering a range of personalized services to hotel guests including wake-up calls newspaper delivery and shoe-shine services.

The role requires providing exceptional guest service with a warm friendly and attentive approach while ensuring all services are delivered in accordance with established hotel policies procedures and LQA standards.

The incumbent is expected to anticipate guest needs respond promptly to requests and contribute to creating a memorable and seamless guest experience.

The Palace Butler reports to the Palace Operations Manager.

Responsibilities

• Delivered personalized guest services ensuring a memorable and seamless stay experience


• Coordinate VIP amenities including daily fruit basket arrangements and personalized welcomes


• Escort guests to rooms introduce hotel facilities and provide ongoing assistance


• Manage luggage handling with Concierge to guarantee safe and timely delivery


• Handle guest check-ins outs efficiently while maintaining service excellence


• Provided personalized wake-up calls shoe shining packing unpacking and laundry assistance


• Maintained up-to-date knowledge of hotel promotions VIP arrivals and events to anticipate guest needs


• Respond promptly to guest requests and resolved issues with professionalism

Our commitment to you

Learning & Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously.

Benefits

• MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones


• Finding the right work-life balance is important


• Your wellbeing matters to us


• A variety of health benefits and wellness programmes are offered to all our colleagues globally


• We offer different retirement plans depending on the length of your service and your role

Qualification & Requirements

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus


• High school diploma or equivalent qualification required


• Professional and well-groomed appearance


• Proficiency in additional languages will be considered an asset


• Excellent communication skills