Outlet Operations Lead — Guest Experience & Growth

Jumeirah; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Healthcare coverage

Life insurance

Paid leave

Staff discounts

Learning & development

Internal mobility

Job summary

Jumeirah Marsa Al Arab in Dubai is seeking an experienced hotel operations professional to ensure daily service standards and guest satisfaction across departments. The role requires 3–5 years of hospitality experience with 1–2 years in supervisory roles, a diploma or degree in Hotel/F&B Management, and health and safety certification.

The position offers a competitive tax-free AED salary and comprehensive benefits.

Qualifications

• Higher Secondary School certificate required.
• Diploma or degree in Hotel/F&B Management preferred.
• Health and Safety Certification is required.

Responsibilities

• Ensure daily operations meet service standards and SOPs.
• Engage with guests to create personalized experiences and maintain guest records.
• Manage resources by taking inventories, re-ordering supplies, and safeguarding cash.
• Monitor cashiering functions, comply with procedures, and manage financial aspects like the General Ledger and budget.
• Suggest strategies to increase market share and optimize profits while controlling labor and expenses.
• Maintain high cleanliness standards and adhere to health, safety, and grooming policies.

Skills

Guest service

Budget management

Leadership experience

Health & safety

Education

Higher Secondary School certificate

Diploma/Degree in Hotel Management/F&B Management

Health and Safety Certification

Job description

Jumeirah Marsa Al Arab in Dubai is seeking an experienced hotel operations professional to ensure daily service standards and guest satisfaction across departments. The role requires 3–5 years of hospitality experience with 1–2 years in supervisory roles, a diploma or degree in Hotel/F&B Management, and health and safety certification.

The position offers a competitive tax-free AED salary and comprehensive benefits.