Outlet Manager

Rotana Hotels; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana Hotels at Al Ain Rotana Hotel is seeking an ambitious Outlet Manager to lead a Food & Beverage team and deliver top-quality service. The role focuses on organizing and directing activities to achieve high customer satisfaction while meeting financial goals.

You will manage staff schedules, train teams, and ensure smooth operation of the outlet, from setup to guest seating and ongoing promotions. The position requires leadership and a commitment to impeccable service.

Qualifications

• Lead a team to develop top quality food & beverage with prompt, accurate, personalized service.
• Manage assigned restaurant to achieve customer satisfaction, quality service, and financial goals.

Responsibilities

• Prepare schedules for all employees according to forecast and staffing guide to ensure adequate manpower.
• Conduct regular training sessions with the assigned team in line with SOPs.
• Evaluate the performance of the assigned team and initiate development and promotions.
• Responsible for timely setup of the outlet according to meal settings and opening hours.
• Handle welcome and seating of arriving guests with the assistance of the Hostess.
• Maintain a professional and friendly relationship with outlet patrons.
• Establish and update the outlet’s database of regular guests.
• Tour the outlet and related areas to ensure high cleanliness and maintenance standards.
• Be actively involved in the outlet’s promotional activities.

Job description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

This position is based at Al Ain Rotana Hotel.

As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities