Outlet Supervisor

RIXOS; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Rixos Marina Abu Dhabi seeks an enthusiastic Outlet Supervisor to oversee our food and beverage outlet, ensuring smooth operations and exceptional service.

You will train and motivate staff, manage inventory, handle customer inquiries, and collaborate with kitchen to maintain quality. This role requires strong leadership and a passion for delivering memorable dining experiences.

Qualifications

• At least 1 year in a supervisory role in restaurant or F&B outlet.
• Strong leadership skills to train and motivate a team.
• Excellent customer service and passion for delivering dining experiences.
• Thorough knowledge of F&B service standards and health & safety regulations.

Responsibilities

• Oversee daily operations of the F&B outlet to ensure high standards of service.
• Train, motivate and supervise staff to maintain performance and policy adherence.
• Monitor quality control for all F&B items served.
• Handle customer inquiries, feedback and complaints promptly and professionally.
• Manage inventory, place orders and control costs to meet budget goals.
• Prepare staff schedules and manage time-off requests.
• Collaborate with kitchen staff to maintain menu quality and consistency.
• Assist in implementing marketing initiatives to drive sales and loyalty.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Team management

English fluency

Arabic knowledge

Education

Hospitality Management degree

Tools

MS Office

Job description

We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our team in Rixos Marina Abu Dhabi.

Key Responsibilities

• As an Outlet Supervisor you will play a crucial role in ensuring smooth operations and exceptional customer service in our food and beverage outlet
• Oversee daily operations of the food and beverage outlet ensuring high standards of service and customer satisfaction
• Train motivate and supervise staff to maintain excellent performance and adherence to company policies
• Monitor and maintain quality control for all food and beverage items served
• Handle customer inquiries, feedback and complaints promptly and professionally
• Manage inventory, place orders and control costs to meet budgetary goals
• Ensure compliance with health, safety and hygiene regulations
• Collaborate with kitchen staff to maintain menu quality and consistency
• Prepare staff schedules and manage time‑off requests
• Conduct regular staff meetings to communicate updates and address concerns
• Assist in implementing marketing initiatives to drive sales and customer loyalty
• Perform administrative tasks such as reporting, record‑keeping and cash management

Requirements

• Proven experience in restaurant or food and beverage outlet operations, with at least one year in a supervisory role
• Strong leadership skills with the ability to train, motivate, and manage a team effectively
• Excellent customer service skills and a passion for delivering exceptional dining experiences
• Thorough knowledge of food and beverage service standards and practices
• Understanding of health, safety, and hygiene regulations in the food service industry
• Strong problem‑solving abilities and decision‑making skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work efficiently in a fast‑paced, high‑pressure environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic is a plus
• Relevant education in Hospitality Management or a related field is preferred