Order-to-Cash Customer Coordinator

Confidential; Dubai; Presencial; AED 60.000 - 80.000; Jornada completa

Descripción de la vacante

Confidential is seeking a Customer Service Coordinator in Dubai to manage customer relationships, resolve issues, and oversee the order-to-cash process. You will work closely with Sales, Warehousing, and Logistics to ensure timely deliveries and accurate invoicing.

The role requires strong English, Excel skills, and the ability to multi-task under tight deadlines while maintaining autonomy and high standards of service.

Formación

• Minimum 2 years of experience in customer service.
• Proficient in English, both written and spoken.
• High proficiency in Excel.
• Strong conceptual problem-solving ability and excellent communication skills.
• Ability to multi-task, meet tight deadlines, and work autonomously.

Responsabilidades

• Centralizes relationship with Sales in order-to-cash to provide order, delivery and invoicing information.
• Coordinate master data requests from Sales and align with customer systems.
• Manage end-to-end order fulfilment for Modern Trade and Ecom customers.
• Collaborate with Warehousing and 3PL for on-time deliveries and issue investigation.
• Own service level reporting, loss reason assignment and process improvements.
• Lead the order processing team and issue necessary instructions.
• Coordinate with replenishment planner on stock levels and ad-hoc plans.

Conocimientos

Fluent in English

Excel proficiency

Educación

University degree in Engineering or Business Administration

Descripción del empleo

Confidential is seeking a Customer Service Coordinator in Dubai to manage customer relationships, resolve issues, and oversee the order-to-cash process. You will work closely with Sales, Warehousing, and Logistics to ensure timely deliveries and accurate invoicing.

The role requires strong English, Excel skills, and the ability to multi-task under tight deadlines while maintaining autonomy and high standards of service.