Order Management Team Leader

Emerson; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering company in Dubai is seeking an Order Management Team Leader to ensure on-time delivery of customer orders and maintain high customer service standards. The ideal candidate has a bachelor's degree in engineering and 8-10 years of experience in sales within the measurement instrumentation industry. This role requires strong leadership, excellent communication skills, and a commitment to continuous improvement and customer satisfaction.

Benefits

Medical insurance

Tuition reimbursement

Flexible time-off plans

Parental leave

Qualifications

• Minimum of 8-10 years of sales background in the measurement instrumentation industry.
• Proven track record of achieving and exceeding sales targets.
• Strong technical knowledge of measurement technologies and applications.

Responsibilities

• Ensure accurate and timely processing of orders from order entry to delivery.
• Supervise and manage order backlog, proactively addressing delays or issues.
• Act as the main point of contact for customer order inquiries.

Skills

Customer focus

Leadership

Problem solving

Communication

Collaboration

Education

Bachelor's degree in engineering

Tools

CRM software

Oracle systems

Job description

Emerson is a global leader in technology and engineering, driving innovation to bring value for customers and shareholders. With a focus on the core business platform, Automation Solutions, we are well-positioned to meet the challenges of a dynamic and unpredictable marketplace.

We are currently seeking an Order Management Team Leader who will be responsible for ensuring the on-time delivery of customer orders and providing support to customers. This role is dedicated to maintaining the highest standards of customer service in alignment with the Problem Solver principles. The position collaborates with customers to deliver comprehensive commercial support to both customers and the business.

In This Role, Your Responsibilities Will Be:

1. Ensure accurate and timely processing of orders from order entry to delivery.
2. Supervise and manage order backlog, proactively addressing delays or issues.
3. Work closely with logistics, supply chain, and production teams to meet customer delivery expectations.
4. Act as the main point of contact for customer order inquiries, ensuring high levels of customer satisfaction.
5. Investigate and resolve order-related issues such as discrepancies, delays, or pricing concerns.
6. Lead and mentor the order management team, ensuring productivity and adherence to company policies.
7. Manage POR and backlog reporting to the finance team.
8. Implement standard methodologies to optimize order management processes and reduce errors.
9. Collaborate with sales, finance, and operations teams to improve order-to-cash efficiency.
10. Supervise key performance indicators related to order accuracy, on-time delivery, and customer satisfaction.
11. Prepare reports and provide insights into order status and team performance.
12. Drive continuous improvement initiatives based on data analysis and customer feedback.
13. Redirect customer support requests to the correct owner as appropriate, including Rapid Response.
14. Always conduct all business and communication professionally.
15. Proactively perform timely data management in accordance with the agreed procedures.
16. Monitor training for all team members and liaise with technical trainers and HR.
17. Enforce compliance with local and international Emerson Trade, Quality Management procedures, and the Emerson Ethics policy.
18. Enforce Emerson’s commitment to Environment, Health & Safety as a core business value.
19. Perform other responsibilities as required by your manager.

Who You Are

1. Achieves goals consistently and delivers results.
2. Puts customer needs at the center of decision-making.
3. Sets priorities and ensures alignment with objectives.
4. Thinks ahead and develops strategies for long-term success.
5. Builds strong relationships and promotes collaboration.

For This Role, You Will Need:

1. Bachelor's degree or equivalent experience in engineering (preferably Instrumentation, Electrical, or Mechanical) or a related field.
2. Minimum of 8-10 years of sales background in the measurement instrumentation industry, preferably with experience in the Omani market.
3. Proven track record of achieving and exceeding sales targets.
4. Strong technical knowledge of measurement technologies and applications.
5. Excellent communication, presentation, and negotiation skills.
6. Strong leadership and team management skills.

Preferred Qualifications That Set You Apart:

1. Experience with CRM software.
2. Familiarity with Oracle systems.
3. Proficiency in setting and achieving SMART goals.

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.

Learn more about our Culture & Values.