Order Entry Coordinator

Eva Pharma; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

EVA Pharma in Dubai is seeking an Order Entry Coordinator to streamline order-to-cash processes, ensuring accurate pricing, customer data, incoterms, currency and timely order release. You will collaborate with Finance, Sales, Planning and Logistics to resolve holds, reconcile invoices, and maintain master data integrity using Oracle ERP and Excel.

English and Arabic language skills are preferred. 1–4 years in order management, pharma or FMCG experience is ideal; attention to detail and data

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, or Accounting/Finance.
• 1–4 years in order management/O2C, pharma/FMCG preferred.
• Experience with Oracle ERP Order Management.
• Close collaboration with Accounting/Finance teams.
• Strong Excel skills and data accuracy.
• English and Arabic language skills preferred.

Responsibilities

• Process and manage orders in Oracle ERP with accurate pricing and data.
• Coordinate with Finance to resolve credit holds, pricing, and invoicing.
• Monitor order holds and ensure timely fulfillment and SLA adherence.
• Maintain master data and monitor order-entry KPIs and root causes.
• Ensure audit-ready documentation for order-to-cash processes.

Skills

Excel

Attention to detail

Education

Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance

Tools

Oracle ERP (Order Management)

Job description

Job Summary

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight forHealth and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment forour team members.

We are seeking a passionate and talented Order Entry Coordinator to join our dynamic team.

The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.

Key Responsibilities

• Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release.
• Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances.
• Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs.
• Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes.
• Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements.

• Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field.

• 1-4 years of experience in order management, order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing.

• Hands-on working experience with Oracle ERP (Order Management module) is required.

• Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) strongly preferred.

• Strong Excel skills; comfort working with high transaction volumes and data accuracy checks.

• Working knowledge of English and Arabic preferred.

• Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage.