Oracle Fusion ERP Service Lead: Delivery & Optimization

Forsyth Barnes; Abu Dhabi; Sur place; AED 320 000 - 420 000; Plein temps

Résumé du poste

Forsyth Barnes is seeking an experienced Oracle Fusion ERP Service Owner / Application Manager to oversee enterprise application support, vendor management, enhancements and continuous improvement. You will be the primary liaison between business stakeholders, IT teams and external MSPs, ensuring effective service delivery and ongoing optimisation of Oracle Fusion ERP applications.

The role requires a strong Oracle Fusion techno-functional background, production support, service management and

Qualifications

• Bachelor's degree in IT, Computer Science, Information Systems, Engineering, Business or a related discipline.
• Minimum 8 years of experience in ERP application support, functional consulting, application management or service ownership.
• Strong experience supporting Oracle Fusion ERP in a live production environment.
• Functional knowledge of Oracle Fusion Financials, Procurement and/or HCM modules.
• Hands-on techno-functional experience with Oracle Fusion configurations, workflows, reporting and integrations.

Responsabilités

• Manage day-to-day Oracle Fusion ERP application support across Finance, Procurement, HR and other business functions.
• Oversee incident management, ticket triage, escalations, root-cause analysis and issue resolution.
• Act as the primary point of contact for Oracle Fusion managed service providers and external implementation partners.
• Monitor vendor performance, service delivery and SLA compliance.
• Manage application enhancements, change requests, prioritisation and release coordination.
• Review and challenge vendor solution proposals, technical approaches, effort estimates and quotations.
• Coordinate reporting requirements and enhancements using Oracle OTBI and BI Publisher.
• Translate business requirements into functional specifications and acceptance criteria.
• Coordinate user acceptance testing, deployment validation and application releases.
• Maintain oversight of Oracle Fusion configurations, workflows, integrations and reporting.
• Identify opportunities to improve application performance, user adoption and operational efficiency.

Connaissances

ERP application support

Oracle Fusion ERP

Vendor management

ITIL principles

Stakeholder management

Incident management

Change management

Formation

Bachelor's degree in IT/CS/IS/Engineering/Business

Outils

Oracle OTBI

BI Publisher

FBDI and approvals workflows

Description du poste

Forsyth Barnes is seeking an experienced Oracle Fusion ERP Service Owner / Application Manager to oversee enterprise application support, vendor management, enhancements and continuous improvement. You will be the primary liaison between business stakeholders, IT teams and external MSPs, ensuring effective service delivery and ongoing optimisation of Oracle Fusion ERP applications.

The role requires a strong Oracle Fusion techno-functional background, production support, service management and