Oracle Fusion Service Functional Consultant

Blackstone eIT; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Blackstone eIT is seeking a senior Oracle Fusion Service consultant to lead discovery, design and configuration for service requests and work orders in Dubai. You will set up the self-service portal and develop functional designs, test scripts and training materials.

The role requires hands-on implementation experience, strong workshop abilities, and regular travel to Dubai. Excellent English communication is essential for collaboration with business teams.

Qualifications

• . 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations.
• . Hands-on set-up of service requests, work orders, queues and SLAs.
• . Functional design and workshop experience with business users.
• . Able to travel to Dubai regularly
• . Excellent written and spoken English

Responsibilities

• Run discovery and design workshops with business teams for service request and work-order processes
• Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
• Set up the customer self-service portal (Digital Customer Service)
• Prepare functional designs, test scripts and training material
• Lead SIT and UAT for your area and support go-live and hypercare

Skills

Workshop facilitation

SIT

UAT

Training materials

Tools

Oracle Fusion Service

Job description

Responsibilities:

• - Run discovery and design workshops with business teams for service request and work-order processes


• - Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs


• - Set up the customer self-service portal (Digital Customer Service)


• - Prepare functional designs, test scripts and training material


• - Lead SIT and UAT for your area and support go-live and hypercare

• - 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations


• - Hands-on set-up of service requests, work orders, queues and SLAs


• - Functional design and workshop experience with business users


• - Able to travel to Dubai regularly


• - Excellent written and spoken English