Oracle Fusion Product Analyst: Support & Roadmap Impact

Client of Forsyth Barnes; Abu Dhabi; Hybrid; AED 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Structured professional development

Healthcare coverage

Cultural programmes events

Hybrid working arrangements

Cross-functional exposure

Job summary

Client of Forsyth Barnes in Abu Dhabi is seeking a Product Manager & Level 1 Support to own day-to-day functional support for enterprise applications and progress into product stewardship. The role requires resolving frontline incidents, coordinating with vendors, translating business needs into requirements, and driving platform stability with high stakeholder satisfaction.

The position offers a structured hybrid work setup with onsite collaboration, and opportunities to influence software

Qualifications

• Minimum 4 years of hands-on experience supporting enterprise applications.
• Experience in Level 1 support or application support in live production.
• Experience working with external vendors and managing third-party deliverables.
• Demonstrable business analysis skills including requirement gathering and UAT coordination.
• Strong stakeholder management and customer service aptitude with clear verbal and written communication.
• Familiarity with ITSM tools, ticket workflows and SLA reporting.
• Ability to prioritise work under pressure and maintain accurate documentation.
• Relevant degree or professional certification in IT, business analysis or product management is advantageous.

Responsibilities

• Serve as the primary contact for user inquiries and incident intake across the enterprise application stack
• Triaged, diagnosed and resolved Level 1 incidents with clear documentation and timely updates
• Draft and maintain functional requirement specifications for enhancements and fixes
• Coordinate user acceptance testing and validate delivered changes against business needs
• Monitor system health metrics and maintain the support ticket pipeline to drive continuous improvement
• Prioritize backlog items in collaboration with stakeholders and advise on release planning
• Provide regular status reports and maintain clear communication with business owners and delivery partners

Skills

Incident management

User support

Requirements gathering

UAT coordination

Stakeholder management

ITSM

Vendor coordination

Education

Degree in IT / BA / PM

Tools

Oracle Fusion

ERP platforms

Job description

Client of Forsyth Barnes in Abu Dhabi is seeking a Product Manager & Level 1 Support to own day-to-day functional support for enterprise applications and progress into product stewardship. The role requires resolving frontline incidents, coordinating with vendors, translating business needs into requirements, and driving platform stability with high stakeholder satisfaction.

The position offers a structured hybrid work setup with onsite collaboration, and opportunities to influence software