Product Manager & L1 Support for Oracle Fusion Apps

Forsyth Barnes Consultancy

Abu Dhabi

Hybrid

AED 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

Hybrid working arrangements

Access to cultural programmes

Job summary

Forsyth Barnes Consultancy in Abu Dhabi is seeking a Product Manager & Level 1 Support to own day-to-day application support while progressing to product stewardship. The role resolves frontline incidents, coordinates with vendors and translates business needs into actionable requirements.

You'll monitor system health, manage the ticket pipeline, support testing, and contribute to release planning with stakeholders, aiming for stable platforms and high satisfaction in a public-sector-enabled

Qualifications

4+ years in enterprise application support.
Experience in Level 1 support in live production environment.
Experience with external vendors and third-party deliverables.
Business analysis skills including requirements gathering and UAT coordination.
Strong stakeholder management and customer service.
Familiarity with ITSM tools, ticket workflows and SLA reporting.
Ability to prioritise work under pressure and maintain documentation.
Degree or professional cert in IT/business analysis/product management advantageous.

Responsibilities

Serve as primary contact for user inquiries and incident intake across the enterprise application stack.
Triage, diagnose and resolve Level 1 incidents with clear documentation and timely updates.
Draft and maintain functional requirement specifications for enhancements and fixes.
Coordinate user acceptance testing and validate delivered changes against business needs.
Monitor system health metrics and maintain the support ticket pipeline to drive continuous improvement.
Prioritize backlog items in collaboration with stakeholders and advise on release planning.
Provide regular status reports and maintain clear communication with business owners and delivery partners.