Oracle BRM L3 Production Support Engineer (Remote/Onsite)

Uasmart; Dubai; Hybrid; AED 180,000 - 290,000; Full time

Benefits offered by this job

Onsite Dubai with offshore/remote mix

Career growth in Oracle BRM

Job summary

TechMantra Global is seeking an experienced Oracle BRM L3 Production Support Engineer to uphold and troubleshoot enterprise production environments in Dubai. The role focuses on advanced L3 support for Oracle BRM, diagnosing complex issues and ensuring timely resolutions.

You will work with BRM, OCS, PCF, Rating, DM, CM and Connection Manager, analyze logs, and execute approved fixes while coordinating with Oracle Support and internal teams.

Qualifications

• 7+ years of professional IT experience.
• Strong Oracle BRM L3 production support experience.
• Hands-on Oracle BRM expertise.
• Extensive knowledge of OCS, PCF, Rating, DM, CM and Connection Manager.

Responsibilities

• Provide L3 production support for complex Oracle BRM issues.
• Troubleshoot BRM, OCS and PCF-related issues.
• Troubleshoot rating and configuration issues.
• Analyse application logs, dumps and production failures.
• Execute approved production fixes and coordinate technical recovery.
• Support critical incidents and provide rapid resolution.
• Perform root cause analysis for recurring and complex issues.
• Develop troubleshooting guides and operational runbooks.
• Work with Oracle Support and manage Oracle Service Requests.
• Maintain operational documentation.
• Support knowledge transfer across technical teams.
• Coordinate with relevant stakeholders during critical production incidents.
• Ensure production support activities follow established operational procedures.

Skills

Oracle BRM L3

Production support

Root Cause Analysis

Incident management

Logs & dumps analysis

OCS

PCF

Rating

DM

CM

Connection Manager

Documentation

Job description

TechMantra Global is seeking an experienced Oracle BRM L3 Production Support Engineer to uphold and troubleshoot enterprise production environments in Dubai. The role focuses on advanced L3 support for Oracle BRM, diagnosing complex issues and ensuring timely resolutions.

You will work with BRM, OCS, PCF, Rating, DM, CM and Connection Manager, analyze logs, and execute approved fixes while coordinating with Oracle Support and internal teams.