Operations Technical Support Specialist

Remotedxb; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Signers National is seeking an Insurance Policy Administrator in Dubai to maintain policy records and process transactions in EPIC. You will handle new business, renewals, endorsements, audits, cancellations, and reinstatements, ensuring accuracy and compliance.

Proficiency in Microsoft Office and EPIC, CSR24, and strong data discipline are essential. The role requires working in a high-volume environment with strict deadlines and clear documentation standards.

Qualifications

• Minimum 2 years of commercial insurance experience including policy review.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Strong technical aptitude and ability to learn Applied EPIC and internal systems.
• Capable of following structured processes with high data accuracy.

Responsibilities

• Maintain accurate policy records and documentation in Applied EPIC.
• Process new business, renewals, endorsements, audits, cancellations, and reinstatements.
• Support direct bill and agency bill billing structures.
• Review carrier-issued policies, invoices and notices for data entry accuracy.
• Issue Certificates of Insurance, EOPs and Auto ID cards using CSR24 and EPIC.
• Follow documentation standards and naming conventions.
• Track daily work on a Production Tracker.
• Participate in workflow documentation updates and initiatives.
• Meet quality, production and SLA targets.

Skills

Data accuracy

Deadline-driven

Attention to detail

High-volume work

Tools

Applied EPIC

CSR24

Microsoft Office

Job description

Responsibilities

• Maintain accurate policy records, documentation, and activities in Applied EPIC
• Process new business, renewals, endorsements, audits, cancellations, and reinstatements
• Support direct bill and agency bill billing structures
• Review carrier-issued policies, invoices, and notices for accurate data entry
• Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC
• Follow established documentation standards and naming conventions
• Track daily work on a Production Tracker
• Participate in workflow documentation updates and operational enablement initiatives
• Meet established quality, production standards, and turnaround SLAs

Requirements

• At least 2 years of commercial insurance experience including policy review and insurance terms
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems
• Ability to follow structured processes and maintain high data accuracy
• Comfort working in a high-volume, deadline-driven environment

About the Company

Signers National is a leading insurance platform providing brokerage and underwriting services to organizations of all sizes, focusing on nonprofit, human service, commercial real estate, and transportation sectors.