Core Insurance SME (Process Advisory, System Optimization, Escalation Support)

Müller's Solutions; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Muller's Solutions seeks a Core Insurance Subject Matter Expert to drive process advisory, system optimization, and escalation support within the insurance domain. The ideal candidate will bring deep insurance expertise, advising on best practices, optimizing core insurance systems, and providing escalation support to ensure efficient operations.

Key responsibilities include serving as the SME for policy management, underwriting, claims, and risk workflows; leading advisory sessions with

Qualifications

• Bachelor's degree in Business, Finance, Insurance, or a related field.
• 8+ years of experience in the insurance industry focusing on core systems and processes.
• Proven experience optimizing insurance platforms and providing system advisory.
• Deep understanding of policy, claims, underwriting, and risk workflows.
• Strong problem-solving and communication skills for liaison between business and technical teams.
• Experience with insurance system implementations and escalations.

Responsibilities

• Serve as the go-to SME for core insurance processes, including policy management, underwriting, claims, and risk assessment.
• Advise on process improvements, aligning operations with industry best practices.
• Provide strategic input on system optimizations to ensure efficient, scalable platforms.
• Lead advisory sessions with stakeholders to identify gaps and opportunities for enhancements.
• Support escalation and issue resolution as a SME for complex insurance system challenges.
• Collaborate with IT and business teams to implement changes and ensure smooth transitions.
• Facilitate training and knowledge transfer to ensure teams understand new processes and functionalities.

Skills

Insurance domain expertise

Core insurance systems

Process advisory

Stakeholder engagement

System optimization

Escalation management

Education

Bachelor's degree in Business, Finance, Insurance, or related field

Tools

Policy management systems

Underwriting systems

Claims platforms

Job description

Muller's Solutions is seeking a Core Insurance Subject Matter Expert (SME) to drive process advisory, system optimization, and escalation support within the insurance domain. The ideal candidate will bring deep insurance expertise, advising on best practices, optimizing core insurance systems, and providing escalation support to ensure efficient operations.

Key Responsibilities

• Serve as the go‑to SME for core insurance processes, including policy management, underwriting, claims, and risk assessment.
• Advise on process improvements, ensuring insurance operations align with industry best practices.
• Provide strategic input on system optimizations, ensuring core insurance platforms are efficient, scalable, and aligned with business needs.
• Lead advisory sessions with business stakeholders to identify gaps and opportunities for system enhancements.
• Support escalation and issue resolution by acting as a subject matter escalation point for complex insurance system challenges.
• Work closely with IT and business teams to implement changes and ensure smooth system transitions.
• Facilitate training and knowledge transfer to ensure teams understand new processes and system functionalities.

Required Qualifications

• Bachelor's degree in Business, Finance, Insurance, or a related field.
• Minimum 8+ years of experience in the insurance industry, with a focus on core insurance systems and processes.
• Proven experience optimizing insurance platforms and providing system advisory.
• Deep understanding of policy, claims, underwriting, and risk workflows.
• Strong problem‑solving skills, with the ability to analyze complex issues and drive resolutions.
• Excellent communication skills to liaise between business and technical teams.
• Experience with insurance system implementations and escalations.

Preferred Qualifications

• Professional certification in insurance (e.g., CPCU, ACII).
• Experience working with digital insurance transformation projects.
• Familiarity with Skadina or other insurance technology platforms.