Operations Support Associate

UniqPay; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

UniqPay is seeking an Operations Support Associate to act as the execution layer of the operations team in a fast-moving payments environment. You will monitor queues, flag issues, assist merchants with onboarding, and support data reconciliation and reporting.

Ideal candidates have 1–3 years in payment or banking operations, solid spreadsheet skills, and a disciplined approach to following procedures. A finance/business degree is preferred; pre-launch environment awaits.

Qualifications

• 1 to 3 years in payment operations, banking operations, or a related technical support role.
• Basic understanding of payment flows and ability to read transaction logs and dashboards.
• Comfortable with spreadsheets, ticketing tools, and internal monitoring systems.
• Attention to detail and ability to follow troubleshooting frameworks.

Responsibilities

• Watch the queues: monitor pay-in and payout transactions daily using dashboards.
• Catch and flag anomalies, failures, delays, or suspicious patterns for escalation.
• Provide first level integration support: onboarding checklists and credential setup.
• Support reconciliation: match data, log discrepancies, and prepare reports.
• Maintain accurate logs of every transaction and support action.
• Follow the playbook for transaction handling, escalation, and documentation.
• Talk to merchants: handle routine integration queries clearly with guidance.

Skills

Attention to detail

Problem solving

Communication

Education

Diploma or bachelor degree in Finance, Information Technology, Business, or equivalent practical experience

Tools

Spreadsheets

Ticketing tools

Internal monitoring systems

Job description

About the role -

We are looking for an Operations Support Associate to be the execution layer of the operations team. This role handles the hands on work of transaction monitoring, merchant integration support, and reconciliation, under the direction of the Operations Lead. You are expected to be detail oriented, quick to flag issues, and reliable in following the procedures.

This is where a career in payments actually starts. Not fetching coffee, but watching real money move and being the first person to catch when something is off. Because UniqPay is pre launch and small, there is nowhere to hide, and nothing blocking you either. Do the work well and people notice immediately.

What you will do -

• Watch the queues: Monitor pay-in and payout transactions every day using the internal dashboards and monitoring tools.
• Catch and flag: Spot, document, and escape anomalies, failures, delays, or suspicious patterns to the Operations Lead.
• Help merchants in: Give first level integration support: onboarding checklists, credential setup, and basic troubleshooting.
• Support reconciliation: Match data, log discrepancies, and prepare reports for settlement and reconciliation.
• Keep clean records: Maintain accurate logs of every transaction you monitor and every support action you take.
• Follow the playbook: Stick to the procedures for transaction handling, escalation, and documentation. They exist for a reason.
• Talk to merchants: Handle routine integration queries clearly, under the guidance of the Operations Lead.

Who you are -

• Experience: 1 to 3 years in payment operations, banking operations, or a related technical support role.
• Domain knowledge: A basic understanding of payment flows, and the ability to read transaction logs and dashboards, handle merchant integration, and support reconciliation.
• Technical skills: Comfortable with spreadsheets, ticketing tools, and internal monitoring systems.
• Attention to detail: Seriously accurate in data entry, transaction review, and reconciliation.
• Problem solving: Able to follow a troubleshooting framework and know when to elevate rather than resolve alone.
• Communication: Clear writing for merchant messages and internal notes.
• Education: A diploma or bachelor degree in Finance, Information Technology, Business, or equivalent practical experience.

Bonus points if -

• You have worked with payment or banking transaction data before.
• You are comfortable writing a clean spreadsheet formula without looking it up.
• You have worked a shift based or queue based role and enjoyed the rhythm of it.

Where this role goes -

Operation Support is the launchpad. The Operations Lead role sits one step up, and the people who own their queues, flag early, and take initiative are exactly who we promote into it.

What is next -

We aim to reply to every application within three business days, and our interview process usually takes around three to four weeks. It is a short, practical process: a real conversation, an exercise that looks like the actual job rather than a brain teaser, and time with the people you would work beside, founders included. Tell us if you need more flexibility at any stage.

Our take on who belongs here -

Our team has a vision that spans several nationalities, time zones, and payment traditions, and we think that is exactly why we will make good calls in cross border payments. Whoever you are and wherever you are from, you are welcome to be yourself here.