Onboarding Specialist

finera.; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Medical Insurance starting day 1

Training resources

Office snacks and refreshments

Multinational company culture

Team-building events

Employee of the Month program

Job summary

Finera is seeking a detail-oriented professional to manage merchant onboarding from assignment to go-live. You will communicate with clients daily, coordinate KYB/KYC processes, and ensure timely onboarding milestones.

Responsibilities include reviewing onboarding agreements with Legal, monitoring status of merchant documents, and coordinating with Compliance, Risk, Finance, and other teams. The role emphasizes accuracy and regulatory compliance.

Qualifications

• Strong attention to detail.
• Ability to manage multiple tasks simultaneously.
• Strong organizational and time-management skills.
• Basic knowledge of payment processing.
• Attention to detail and problem-solving abilities.

Responsibilities

• Manage merchant onboarding activities from assignment through go-live.
• Communicate with clients daily via email and other communication platforms.
• Monitor and coordinate the KYB/KYC process, including the collection and review of required documentation.
• Follow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones.
• Review onboarding-related agreements and documentation, coordinating with the Legal team where required.
• Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents.
• Perform website and URL checks to verify operational readiness and support risk assessment processes.
• Track onboarding progress, monitor go-live timelines, and proactively follow up on pending actions.
• Coordinate onboarding requests with Compliance, Legal, Risk, Support, Finance, TechOps, Sales, and Account Management teams.
• Participate in internal meetings and provide onboarding status updates.
• Maintain accurate onboarding records and ensure compliance with company policies and procedures.
• Perform other onboarding, operational, and client management tasks as required.

Skills

Attention to detail

Task management

Organizational skills

Payment processing basics

Problem-solving

Job description

Job Description

• Strong attention to detail
• manage multiple tasks simultaneously
• Strong organizational and time-management skills
• Basic knowledge of payment processing
• Attention to detail and problem-solving abilities.
• Experience in onboarding, compliance, operations, fintech, payments, or a related field is an advantage.

• Manage merchant onboarding activities from assignment through go-live.
• Communicate with clients daily via email and other communication platforms.
• Monitor and coordinate the KYB/KYC process, including the collection and review of required documentation.
• Follow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones.
• Review onboarding-related agreements and documentation, coordinating with the Legal team where required.
• Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents.
• Perform website and URL checks to verify operational readiness and support risk assessment processes.
• Track onboarding progress, monitor go-live timelines, and proactively follow up on pending actions.
• Coordinate onboarding requests with Compliance, Legal, Risk, Support,
• Finance, TechOps, Sales, and Account Management teams.
• Participate in internal meetings and provide onboarding status updates.
• Maintain accurate onboarding records and ensure compliance with company policies and procedures.
• Perform other onboarding, operational, and client management tasks as required.

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.
• Employee Recognition Program celebrating our "Employee of the Month" with special perks.

Requirements