Operations Support Associate

Uniqpay Technologies; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Uniqpay Technologies is seeking a Payments Operations Associate to monitor daily pay-in and payout transactions, flag anomalies, support merchant integrations, and assist with reconciliation and reporting. You will maintain precise transaction logs and follow established procedures, escalating when needed and communicating clearly with merchants.

The role emphasizes attention to detail, strong problem solving, and the ability to work under guidance from the Operations Lead.

Qualifications

• Experience in payment operations or related technical support.
• Understanding of payment flows and dashboards.
• Attention to data accuracy and reconciliation.

Responsibilities

• Monitor pay-in and payout transactions daily using dashboards and monitoring tools.
• Flag anomalies, delays or suspicious patterns and escalate to the Operations Lead.
• Provide first-level integration support, onboarding, credential setup and basic troubleshooting.
• Support reconciliation and prepare settlement reports.
• Maintain accurate logs and records of all transactions and actions.
• Follow the playbook and escalation procedures for transaction handling.
• Communicate clearly with merchants for routine integration queries.

Skills

Payment flows understanding

Transaction logs reading

Merchant integration support

Data reconciliation

Spreadsheets

Ticketing tools

Monitoring systems

Data entry accuracy

Troubleshooting

Communication clarity

Tools

Spreadsheets

Ticketing tools

Internal monitoring systems

Job description

Watch the queues Monitor pay-in and payout transactions every day using the internal dashboards and monitoring tools Catch and flag Spot document and escape anomalies failures delays or suspicious patterns to the Operations Lead Help merchants in Give first level integration support onboarding checklists credential setup and basic troubleshooting Support reconciliation Match data log discrepancies and prepare reports for settlement and reconciliation Keep clean records Maintain accurate logs of every transaction you monitor and every support action you take Follow the playbook Stick to the procedures for transaction handling escalation and documentation They exist for a reason Talk to merchants Handle routine integration queries clearly under the guidance of the Operations Lead

Experience

1 to 3 years in payment operations, banking operations, or a related technical support role.

Domain knowledge

A basic understanding of payment flows, and the ability to read transaction logs and dashboards, handle merchant integration, and support reconciliation.

Technical skills

Comfortable with spreadsheets, ticketing tools, and internal monitoring systems.

Attention to detail

Seriously accurate in data entry, transaction review, and reconciliation.

Problem solving

Able to follow a troubleshooting framework and know when to escalation to resolve alone.

Communication

Clear writing for merchant messages and internal notes.