Operations Supervisor: Lead 50+ Staff & Service Excellence

Success Factor; Dubai; On-site; AED 56,000 - 67,000; Full time

Job summary

Success Factor in Dubai is seeking an operations-minded supervisor to own daily operations, lead a growing team of 50+ field staff and 3–5 customer support members. This office-based leadership role requires hands-on management, attendance and performance oversight, and a calm, solutions-focused approach.

You will manage bookings, schedules and driver movements, handle client requests and complaints, run team meetings and training, and drive process improvements to uphold service standards.

Qualifications

• 2–6 years UAE experience – mandatory.
• Experience supervising operations or people management – mandatory.
• Experience managing Filipino/Tagalog-speaking staff preferred.
• Experience in domestic staffing or hospitality service advantageous.
• Strong communication, organisation and problem-solving skills.
• Ability to decide, work under pressure and take ownership.
• Fluent Tagalog plus good English preferred.

Responsibilities

• Supervise 50+ field staff with attendance, availability and performance.
• Lead Customer Support team to handle bookings and requests.
• Handle client complaints, escalations and operational issues.
• Manage daily staff schedules, transportation and last-minute changes.
• Conduct team meetings, training and performance reviews.
• Identify operational problems and improve processes.
• Ensure adherence to company procedures and service standards.

Skills

UAE experience

People management

Staff supervision

English communication

Tagalog language

Job description

Success Factor in Dubai is seeking an operations-minded supervisor to own daily operations, lead a growing team of 50+ field staff and 3–5 customer support members. This office-based leadership role requires hands-on management, attendance and performance oversight, and a calm, solutions-focused approach.

You will manage bookings, schedules and driver movements, handle client requests and complaints, run team meetings and training, and drive process improvements to uphold service standards.