Operations Supervisor

Success Factor; Dubai; On-site; AED 56,000 - 67,000; Full time

Job summary

Success Factor in Dubai is seeking an operations-minded supervisor to own daily operations, lead a growing team of 50+ field staff and 3–5 customer support members. This office-based leadership role requires hands-on management, attendance and performance oversight, and a calm, solutions-focused approach.

You will manage bookings, schedules and driver movements, handle client requests and complaints, run team meetings and training, and drive process improvements to uphold service standards.

Qualifications

• 2–6 years UAE experience – mandatory.
• Experience supervising operations or people management – mandatory.
• Experience managing Filipino/Tagalog-speaking staff preferred.
• Experience in domestic staffing or hospitality service advantageous.
• Strong communication, organisation and problem-solving skills.
• Ability to decide, work under pressure and take ownership.
• Fluent Tagalog plus good English preferred.

Responsibilities

• Supervise 50+ field staff with attendance, availability and performance.
• Lead Customer Support team to handle bookings and requests.
• Handle client complaints, escalations and operational issues.
• Manage daily staff schedules, transportation and last-minute changes.
• Conduct team meetings, training and performance reviews.
• Identify operational problems and improve processes.
• Ensure adherence to company procedures and service standards.

Skills

UAE experience

People management

Staff supervision

English communication

Tagalog language

Job description

People Management | Customer Service | Daily OperationsWe’re a fast-growing Dubai service business looking for a hands-on Operations Supervisor to take ownership of our daily operations and lead a growing team.You will manage 50+ field staff, 3–5 Customer Support team members, and 8–10 drivers, while ensuring bookings, schedules, staff performance, client issues and service quality are handled smoothly.This is an office-based leadership role, not an administrative or field position.

Key Responsibilities

• Manage and supervise 50+ field staff, including attendance, availability, discipline and performance.
• Lead the Customer Support team and ensure bookings and client requests are handled correctly.
• Handle client complaints, escalations and operational issues professionally.
• Manage daily staff schedules, transportation and last-minute changes.
• Conduct team meetings, training and performance reviews.
• Identify operational problems and improve processes.
• Ensure company procedures and service standards are followed.

Who We’re Looking For

• 2–6 years UAE experience – Mandatory.
• Previous operations, supervision or people-management experience – Mandatory.
• Experience managing Filipino/Tagalog-speaking staff is strongly preferred.
• Experience in domestic staffing, nanny/babysitting, housekeeping, hospitality or similar service businesses is an advantage.
• Strong communication, organisation and problem-solving skills.
• Firm but fair, mature and confident.
• Able to make decisions, handle pressure and take ownership.
• Tagalog + good English strongly preferred.

Career Growth

• Operations Supervisor ? Operations Manager
• Strong performers can progress to Operations Manager within 1–2 years.

Salary

• AED 5,000–6,000/month

This role is for someone who wants to lead people, solve problems and grow with the business.