Operations Specialist – Omnichannel

Jobtailor; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Jobtailor is seeking a Retail Operations Specialist to independently plan and execute flash sales logistics across warehouse, floor setup, and online/offline event operations.

You will coordinate inbound/outbound stock transfers, manage packing and dispatch, monitor performance metrics, and lead on-site problem solving with vendors in a fast-paced fashion ecommerce environment. Fluency in English required; Arabic preferred.

Qualifications

• Experience in retail or ecommerce operations with warehouse/fulfillment
• Startup environment experience preferred
• Excellent data literacy and ability to troubleshoot software/hardware issues
• Strong administrative and numerical skills
• Proficient in English, Arabic preferred

Responsibilities

• Independently plan and execute operational workflows for flash sales events, including warehouse coordination, floor setup, event operation (offline and online).
• Coordinate logistics for offline events and multi-brand activations, managing queue flow and on-site operational issues.
• Identify and resolve operational risks before and during sales/events to ensure smooth, incident-free execution.
• Monitor and report on operational performance metrics to identify areas for improvement.
• Oversee accurate picking, packing, and dispatch of orders, minimizing errors and damage incidents.
• Manage data uploads/downloads, file formatting, and system updates to ensure accuracy across platforms, including handling operational files, packing lists, and essential product documentation.
• Maintain system vs. physical inventory accuracy, conducting regular reconciliation and stock counts.
• Monitor and report on fulfilment error rates and post‑event inventory loss, driving continuous improvement.
• Ensure warehouse processing and dispatch consistently meet agreed SLA timelines and cut‑off schedules.
• Track shipment-to-dispatch turnaround and proactively flag and resolve delays or missed cut-offs.
• Escalate timeline risks early to minimize impact on customer experience and brand commitments.
• Coordinate inbound and outbound stock transfers across UAE and regional warehouses, working closely with customs and third‑party logistics to ensure timely, accurate, and compliant movements.
• Work from the warehouse location 1 day per week.
• Manage operational and procurement budgets, ensuring spend stays within approved variance thresholds.

Skills

Attention to detail

Strong communication

Problem solving

Independent work

MS Excel

Tools

Shopify

Job description

Responsibilities

• Independently plan and execute operational workflows for assigned flash sales events, including warehouse coordination, floor setup, event operation (offline and online).
• Coordinate logistics for offline events and multi-brand activations, managing queue flow and on‑site operational issues.
• Identify and resolve operational risks before and during sales/events to ensure smooth, incident‑free execution.
• Monitor and report on operational performance metrics to identify areas for improvement.
• Oversee accurate picking, packing, and dispatch of orders, minimizing errors and damage incidents.
• Manage data uploads/downloads, file formatting, and system updates to ensure accuracy across platforms, including handling operational files, packing lists, and essential product documentation.
• Maintain system vs. physical inventory accuracy, conducting regular reconciliation and stock counts.
• Monitor and report on fulfilment error rates and post‑event inventory loss, driving continuous improvement.
• Ensure warehouse processing and dispatch consistently meet agreed SLA timelines and cut‑off schedules.
• Track shipment‑to‑dispatch turnaround and proactively flag and resolve delays or missed cut‑offs.
• Escalate timeline risks early to minimize impact on customer experience and brand commitments.
• Coordinate inbound and outbound stock transfers across UAE and regional warehouses, working closely with customs and third‑party logistics to ensure timely, accurate, and compliant movements.
• Work from the warehouse location 1 day per week.
• Manage operational and procurement budgets, ensuring spend stays within approved variance thresholds.

Qualifications

• 3–5 years of experience in Retail Operations, Ecommerce Operations, warehouse/fulfilment, or supply chain role.
• Arabic speaker preferred.
• Proven experience in operations, logistics, or event execution—preferably in fashion, retail, or ecommerce sectors.
• Strong system literacy (e.g., Shopify, logistics system) and ability to troubleshoot both software and basic hardware issues.
• Strong attention to detail and numbers.
• Experience in a startup environment is preferred.
• Strong communication and interpersonal skills; ability to work and operate independently and collaboratively in a fast‑paced environment and solve problems in real time.
• Flexible and hands‑on, with willingness to support on‑site event and warehouse operations as needed.
• Proficient in MS Excel.
• Professional communication skills in English (verbal and written), with confidence to liaise directly with external partners.