Operation Administrator

MAJID AL FUTTAIM; Dubai; On-site; AED 78,120 - 122,760; Full time

Job summary

MAJID AL FUTTAIM's MAF Retail is seeking an Operation Administrator for Ecommerce UAE to manage shift task creation, plan pick trips by delivery slots, and print invoices for dispatch. You will monitor operational dashboards and escalate issues to keep plans on track.

Key duties include coordinating put-away, maintaining accurate order status, assisting pickers, reporting productivity data, and ensuring tools and PDAs are ready for shifts. English skills are essential.

Qualifications

• High School Diploma or equivalent.
• 2–3 years experience preferred in e‑commerce operations.
• Minimum 1 year of experience in retail.
• Strong communication skills with MS Excel.
• Plan tasks, multitask, and work under pressure with attention to detail.
• English proficiency required; Arabic an advantage.

Responsibilities

• Review and monitor operational dashboards and plan picking trips effectively.
• Coordinate put-away areas and manage orders per delivery slots and schedules.
• Maintain control of order status across systems (to pick, picked, loaded, delivered).
• Support picking operations by checking out-of-stock items and printing pick lists.
• Report operational and productivity data to Shift Supervisors and Operations Managers.
• Ensure tools, PDAs, and resources are ready before shifts and procedures are followed.
• Coordinate with last-mile carriers to ensure timely dispatch and continuous improvements.

Skills

Dashboard review & planning

Task planning & multitasking

Operational coordination

Order status monitoring

Problem solving

Data reporting

Communication skills

Attention to detail

English proficiency

Education

High School Diploma or equivalent

Tools

MS Excel

Job description

Operation Administrator | MAF Retail | Ecommerce UAE

Role Summary

The Operation Administrator is responsible for the task creations for the shift. He / She is responsible for planning the pick trips following delivery slot order. After picking Admin assistant is responsible for printing invoices and attaching it with the order before it gets departed. He / She is also responsible for reviewing operational dashboard and escalations if things are not going as per the plan.

Role Profile

• Ability to review and monitor operational dashboards and plan picking trips effectively.
• Experience in coordinating put‑away areas and managing orders according to delivery slots and schedules.
• Strong control of order status across systems (to pick, picked, loaded, delivered) to ensure readiness for dispatch.
• Capability to support picking operations by checking out‑of‑stock items, printing pick lists, and assisting pickers in problem solving.
• Proven skills in monitoring picking accuracy, rectifying errors promptly, and escalating damages or OOS issues.
• Experience in reporting operational and productivity data to Shift Supervisors and Operations Managers.
• Operational discipline to ensure tools, PDAs, and resources are ready before shifts and procedures are strictly followed.
• Ability to coordinate with last‑mile carriers to ensure timely dispatch and support continuous operational improvements.

Requirements

• High School Diploma or equivalent.
• 2–3 years of experience, preferably in e‑commerce operations.
• Minimum 1 year of experience in the retail business.
• Strong communication skills with computer proficiency, including MS Excel.
• Ability to plan tasks, multitask, and work effectively under pressure with attention to detail.
• English proficiency is required; Arabic is an advantage.