Operations Manager UAE

W Group; Dubai; Presencial; AED 360.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vacation and wellbeing program

Professional development opportunities

Descripción de la vacante

WhiteBIT UAE is seeking an Operations Manager to design and oversee the operating model, SOPs, and control frameworks for regulatory compliance. You will coordinate readiness for VARA licensing and manage end-to-end client operations, including onboarding, deposits, and settlements, while maintaining robust reconciliation controls and incident response.

You will work with Compliance, Finance, Product and external partners to ensure seamless operations, risk management and timely management

Formación

• Five years of operations experience in crypto/fintech or regulated financial services.
• Experience with transaction operations, settlements, and reconciliations.
• Understanding of crypto lifecycles, wallets, custody, and on/off-ramp processes.
• Experience developing SOPs, control frameworks and auditable records.
• UAE regulated financial-services experience; VARA exposure preferred.
• Cross-functional coordination with Compliance, Finance, Product, Tech and banks.

Responsabilidades

• Design and maintain WhiteBIT UAE operating model, SOPs, checklists and SLAs.
• Coordinate readiness for VARA licensing and market launch; gap remediation.
• Manage end-to-end client ops: onboarding, deposits, withdrawals, transfers, settlements.
• Oversee daily controls across ledgers, banks, custodians, wallets and records.
• Maintain controls for client money and virtual assets; ensure audit trails.
• Coordinate workflows with banks, custodians, liquidity providers and partners.
• Lead incident management with root-cause analysis and actions.
• Work with Compliance on KYC/EDD, monitoring and regulatory requests.
• Collaborate with Finance on treasury, liquidity and month-end controls.
• Monitor service levels and provide regular management reporting.
• Maintain retrievable operational records and business-continuity planning.

Conocimientos

Operations experience

Regulatory knowledge

Analytical skills

Stakeholder management

English fluency

Educación

Bachelor's degree in business, finance, operations, tech

Herramientas

Spreadsheets

Dashboards

Workflow tools

Descripción del empleo

Job Description:

We are the creators of a new fintech era!

Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: Join us as an Operations Manager.

Requirements

• Minimum five years’ operations experience within a crypto exchange, VASP, fintech, payments firm, brokerage, bank, custodian or comparable regulated financial-services business.
• Hands-on experience managing transaction operations, settlements, reconciliations, cash or asset movements, operational controls and exception resolution.
• Strong understanding of virtual-asset transaction lifecycles, wallets, custody, blockchain confirmations and fiat on/off-ramp processes.
• Experience developing SOPs, control frameworks, management reporting, incident-management processes and auditable records.
• UAE regulated financial-services experience and familiarity with local operational and regulatory expectations; direct VARA exposure is strongly preferred.
• Experience coordinating with Compliance, Finance, Product, Technology, Legal and external providers such as banks, custodians and payment partners.
• Strong analytical skills and proficiency with spreadsheets, dashboards, workflow tools and reconciliation data.
• Bachelor’s degree in business, finance, operations, technology or a related discipline, or equivalent relevant professional experience.
• Fluent written and spoken English; Arabic is advantageous but not essential.

Responsibilities

• Design, document and maintain WhiteBIT UAE’s operating model, SOPs, control checklists, escalation procedures and service-level standards.
• Coordinate operational readiness for VARA licensing and market launch, including process testing, evidence packs and remediation of operational gaps.
• Manage end-to-end client operations, including onboarding hand-offs, account activation, deposits, withdrawals, transfers, settlement, queries and exceptions.
• Oversee daily controls and reconciliations across client ledgers, bank accounts, payment partners, custodians, wallets and blockchain records.
• Maintain controls for client money and virtual assets, including segregation, safeguarding, approvals, maker-checker controls and audit trails.
• Coordinate operational relationships and workflows with banks, custodians, liquidity providers, payment partners and other key service providers.
• Own operational incident management, including escalation, root-cause analysis, corrective actions and stakeholder communication.
• Work closely with Compliance on CDD/EDD workflows, transaction-monitoring escalations, Travel Rule exceptions, complaints and regulatory information requests.
• Coordinate with Finance on treasury operations, cash and asset movements, fees, liquidity requirements and month-end controls.
• Monitor service levels, volumes, turnaround times, exceptions, complaints and partner performance, providing regular management reporting.
• Maintain accurate and retrievable operational records and support business-continuity and disaster-recovery planning and testing.

Working terms

Immerse yourself in Crypto & Web3:

• Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:

• Modern equipment.
• Comfortable working conditions, and an inspiring environment to help you thrive.
• Vacation: 2 business days accrued per month during your first year, increasing to 30 business days per year from your second year onward.
• Medical insurance
• Additional days off for national holidays.

Let’s Build the Future Together!

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice.