Operations Associate, Dubai

Coinmooner; Dubai; On-site; AED 220,345 - 293,793; Full time

Benefits offered by this job

Competitive base salary

100% company paid health insurance for employee and dependents

Fully sponsored work visas

Paid parental leave

Paid vacation

Paid lunches and snacks

Job summary

Coinmooner is seeking an Operations Specialist to join our Dubai office. This is an onsite role where you will support the operational coverage for BitGo Trust Company. Responsibilities include managing client accounts, conducting KYC and due diligence, and overseeing transaction processing.

We value analytical thinkers who are detail-oriented and possess strong communication skills. Join us for competitive salary, 100% health insurance, and a collaborative startup environment.

Qualifications

• Highly effective verbal and written communication skills.
• Attention to detail and a commitment to constant improvement.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Provide operational support for trust activities in accordance with policies.
• Perform KYC and customer due diligence for clients.
• Oversee daily transaction processing and reconciliation.

Skills

Verbal and written communication

Attention to detail

Organizational skills

Analytical skills

Problem-solving skills

Team player

Tools

Spreadsheets

Databases

Email

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world.

This is an onsite role for an Operations Specialist in our Dubai office. The role will be part of a team working shifts that provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures.

Responsibilities

• Administration and operational support of all accounts under administration.
• Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for Institutional Clients.
• Middle office operations for trade settlements, ensuring timely and accurate confirmation, matching, and lifecycle management of trades.
• Oversee the complete flow of daily transaction processing, from initial data input to finalization and reconciliation.
• Perform system testing, identify discrepancies in data, and assist in implementing system enhancements.
• Provide operational support to customer support for banking transactions.
• Provide timely and accurate responses to both internal and external requests for information.
• Serve as a proactive problem-solver by troubleshooting account questions or issues in support of Operations.
• Exemplify willingness to take on other responsibilities as needed by the Management Team.

Requirements

• Highly effective verbal and written communication.
• Attention to detail and a commitment to constant improvement.
• Highly organized with work tools like emails, spreadsheets, databases.
• Extremely high sense of urgency when servicing external and internal clients.
• Analytical skills, positive attitude, active listening, and problem‑solving skills.
• Ability to prioritize tasks, multi‑task, and meet deadlines.
• A team player with strong judgment and decision‑making skills.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem‑solving, and who want risk to be part of the team that changes the world’s financial markets.

Benefits

• Competitive base salary, bonus and stock options.
• 100% company paid health insurance for employee and dependents.
• Fully sponsored work visas.
• Paid parental leave.
• Paid vacation.
• Paid lunches and snacks.
• Great colleagues and inspiring startup environment.
• Benefits may vary based on location.
• Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Posted on 29 December 2025. Updated on 29 December 2025.