Operations Manager

Wahed Inc.; Sharjah; On-site; AED 240,000 - 360,000; Full time

Job summary

Wahed Inc. in the UAE is seeking an experienced Operations Manager to lead the operational build-out of our values-based wealth management platform.

This is a hands‑on, high‑ownership role responsible for delivering new features, integrations and improvements that scale the platform. You will work with Investments and Operations teams to own end‑to‑end delivery, build processes, controls and operating model to support growth in the UAE, including payments, banking and compliance workflows.

Qualifications

• 5–10+ years in fintech/platform operations or wealth management operations.
• Experience running ops for a digital platform with money flows and health monitoring.
• Hands-on experience leading integrations and product launches, coordinating multiple teams.
• Familiarity with UAE onshore/DIFC/ADGM and/or UK FCA frameworks is a plus.
• Strong process design skills to build controls and audit trails from scratch.
• Natural owner of end-to-end issues, coordinating Customer Support, Product/Engineering and partners.
• Excellent accuracy and detail orientation, maintaining flows and reconciliations.
• Highly organized with ability to prioritise in a lean, fast-paced environment.
• Interest in Shariah-compliant finance is strongly preferred.

Responsibilities

• Lead end-to-end operational delivery of payments and banking initiatives with strong controls.
• Define requirements, coordinate with central Product and Engineering, and drive launches and post-launch monitoring.
• Ensure new capabilities are operationally ready and continuously improve processes and service levels.
• Document and embed scalable operating procedures, controls and audit trails for growth.
• Develop scalable, well‑controlled reconciliation routines and incident management, with Support alignment.
• Manage relationships with banking, payment, custody, technology and KYC partners.

Skills

Operational delivery

Payments & banking integrations

Regulatory awareness UAE/GB frameworks

Process design & controls

Cross-functional collaboration

Data literacy & analytics

Ownership mindset

Shariah‑compliant finance interest

Tools

AI tools awareness

Job description

About Wahed: The global financial system wasn’t built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed, we’re changing that. We are a global fintech company on a mission to build a new financial system — one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible: from pioneering Shariah-compliant equity ETFs, to true riba-free alternatives to high-yield savings accounts, to no-leverage, income-producing real estate investments. If you’re driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.

Job Brief

Wahed is seeking an experienced Operations Manager to help lead the operational build-out of the values-based wealth management platform we are building in the UAE. This is a hands‑on, high‑ownership role for someone who will drive the delivery of new features, integrations and improvements that expand and strengthen the platform. Working alongside the Investments and Operations teams who run the platform day to day, you will own operational delivery end to end and build the processes, controls and operating model that support a scalable, values-based wealth management business in the UAE. It’s a broad role with real ownership and a direct line to the people setting strategy — a great fit for someone ready to step up and grow.

Job Responsibilities

• Lead the operational delivery of payments and banking initiatives and integrations, working closely with central Operations, with strong reconciliation and controls throughout.
• Scope operational requirements, coordinate with central Product and Engineering, and drive new launches and integrations end to end — including launch readiness, testing, go‑live and post‑launch monitoring.
• Work alongside the Investments and Operations teams who run the platform day to day, ensuring new capabilities are operationally ready and continually improving processes, controls and service standards.
• Design, document and embed scalable operating procedures, controls, approvals, reconciliations and audit trails that allow the UAE wealth management business to grow efficiently.
• Build scalable, well‑controlled operational processes, reconciliation routines, incident management and reporting, and partner with Customer Support on escalations and client‑impacting issues.
• Manage key operational relationships with banking, payment, execution, custody, technology and KYC partners, ensuring service levels, timelines, reporting standards and operational quality are maintained.
• Work closely with Compliance, Risk, Legal, Finance, Product, Engineering and Investment teams to ensure operational, regulatory, financial and product requirements are reflected in day‑to‑day workflows and launch planning.
• Use operational data, process insight, partner feedback and team input to improve workflows, introduce automation and AI‑supported processes, strengthen controls and support Wahed’s growth in the UAE.

Job Requirements

• 5–10 years across fintech / platform operations, wealth‑management or investment operations, payments, or banking operations.
• Hands‑on experience running operations for a digital platform — owning money flows, monitoring operational health, and resolving systemic issues (ideally in fintech, investing/robo‑advisory, payments or banking).
• Experience leading integrations and product launches end to end, coordinating central and remote teams and multiple external vendors to deadline.
• Track record of operational delivery in a regulated environment; familiarity with UAE (onshore / DIFC / ADGM) and/or UK (FCA) frameworks is a strong advantage.
• Strong process‑builder: able to design and document operational processes, controls and audit trails from scratch, not just run existing ones.
• A natural problem‑owner who takes end‑to‑end ownership of issues and works across Customer Support, Product/Engineering and external partners to fix them at source.
• Exceptional accuracy and attention to detail; personally accountable for flows, reconciliations, records and audit trails.
• Highly organised, able to prioritise and escal ate effectively in a fast‑moving, lean‑team environment.
• Data‑literate and comfortable using modern, AI‑native tools to do more with a lean team.
• A self‑starter who thrives on breadth, ownership and ambiguity — happy building and improving the operation, not just maintaining it.
• Understanding of, or genuine interest in, Shariah‑compliant finance.

If you’re ready to build and scale the operational foundations of a values‑based FinTech in the UAE — and you thrive on ownership, breadth and a fast pace — we’d love to hear from you.