Operations Manager

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Amazon Middle East and North Africa FZ-LLC is seeking an experienced 3PL Manager to oversee the performance and cost management of our external fulfillment network in the UAE and across MENA. The role emphasizes data-driven decision making and close collaboration with regional logistics teams.

You will monitor KPIs, drive continuous improvement, and lead major supply chain projects while traveling up to 40% to 3PL sites and Amazon facilities.

Qualifications

• 2+ years of experience in employee and performance management.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Willing to work across weekends, nights, and holidays as needed.

Responsibilities

• Manage performance, cost and capacity of external 3PL providers.
• Monitor customer experience and delivery performance; maintain KPIs with 3PL.
• Lead projects within MENA Operations Fulfillment / Supply Chain.
• Drive cost optimization with internal and external partners.
• Coordinate Import container flow with Amazon Global Logistics.
• Assist in contract negotiations with external partners.
• Travel up to 40% across UAE and wider MENA.

Skills

Performance management

Education

Bachelor's degree / 2+ years Amazon experience

Job description

Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations and performance of our critical third-party logistics provider network. In this pivotal role, you will be responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as operational performance, cost management, continuous improvement, network integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.

If you are an ambitious and accomplished professional who thrives in a fast-paced, data-driven environment, we encourage you to apply for this strategic opportunity to shape the future of Amazon's operations.

Key job responsibilities

• Responsible for managing and controlling performance, cost and capacity of external fulfillment logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
• Contribute and lead major projects within the MENA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
• Optimize the flow of Import Containers into the Site closely collaborating with Amazon Global Logistics
• Contribute to contract negotiations with our external fulfillment partners.
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's Retail and external fulfillment teams.
• Willingness to travel (~40% across UAE and also broader MENA)

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Middle East and North Africa FZ-LLC