Operations Manager

Ozone Overseas Consultants; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Ozone Overseas Consultants in the UAE seeks a Senior Manager to lead the business setup division, overseeing client consultations, licensing coordination, visa services, and team performance. You will drive service delivery, compliance, and revenue growth.

The role requires extensive UAE setup experience, strategic leadership, and strong client relationship skills to align service offerings with regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Management, Commerce, or a related field.
• 35 years of UAE business setup or company formation experience.
• Proven supervisory or managerial experience.
• Strong knowledge of UAE mainland and free zone procedures, trade licensing, immigration, and corporate documentation.
• Excellent English communication skills; Arabic is an advantage.
• Proficiency in MS Office, CRM systems, and reporting tools.

Responsibilities

• Lead and manage the business setup division to ensure efficient service delivery.
• Advise clients on mainland and free zone options and coordinate licensing and visa services.
• Supervise PRO and team members; establish SOPs and monitor performance.
• Coordinate with government authorities and stakeholders; ensure regulatory compliance.
• Prepare budgets, review fees, and monitor revenue targets; report on performance.
• Develop growth strategies and relationships with partners to expand client base.

Skills

Leadership

Negotiation

Client management

Problem solving

MS Office

CRM systems

Reporting tools

Education

Bachelor's degree in Business Administration, Management, Commerce, or related field

Tools

MS Office

CRM systems

Reporting tools

Job description

Job Purpose:

To lead and manage the business setup division, overseeing client consultations, company formation procedures, licensing coordination, visa-related services, team performance, and business operations. The role is responsible for ensuring efficient service delivery, client satisfaction, regulatory compliance, and revenue growth.

Key Responsibilities:

A. Business Setup Operations

• Manage the end-to-end business setup process for clients establishing businesses in Abu Dhabi and other UAE jurisdictions served by the company.
• Advise clients on suitable business structures, including mainland and free zone options, subject to applicable regulations and the company's authorized services.
• Coordinate trade name reservations, initial approvals, trade license applications, amendments, renewals, and other relevant procedures.
• Oversee the preparation and submission of applications and supporting documentation.
• Coordinate with relevant government authorities, free zone authorities, service providers, and other stakeholders.
• Monitor application progress, identify delays, and ensure timely completion of client requirements.
• Ensure clients receive accurate information about procedures, fees, requirements, and expected timelines.

B. Team Management

• Supervise and support the PRO, Business Development Executive, and other team members assigned to the division.
• Allocate tasks and monitor workload, productivity, and service delivery.
• Establish standard operating procedures (SOPs) for client onboarding, documentation, quotations, applications, and follow-ups.
• Conduct team meetings, provide guidance, and identify training requirements.
• Coordinate with management on recruitment, staffing, and operational needs.

C. Client Relationship Management

• Conduct consultations with prospective clients to understand their business activities, requirements, and budgets.
• Recommend appropriate service packages and coordinate customized quotations.
• Handle complex client inquiries, complaints, and escalations.
• Maintain strong relationships with existing clients and encourage repeat business and referrals.
• Ensure clients are regularly updated throughout the application process.

D. Compliance and Documentation

• Ensure that applications and supporting documents are complete and accurate before submission.
• Monitor applicable licensing requirements, government procedures, deadlines, and regulatory changes.
• Ensure appropriate handling of client identification documents, corporate records, and confidential information.
• Coordinate applicable KYC, AML, and other compliance procedures in line with the company's obligations.
• Ensure all activities are performed within the company's authorized scope and relevant UAE regulations.

E. Financial and Commercial Management

• Prepare and monitor departmental budgets, revenue targets, and operating expenses.
• Review quotations, service fees, and package pricing within approved authority.
• Monitor invoices, payment collections, outstanding balances, and service costs in coordination with the finance team.
• Evaluate the profitability of service packages and identify opportunities to improve margins.
• Prepare regular management reports on revenue, sales conversion, applications, pending cases, and operational performance.

F. Business Development and Growth

• Develop strategies to increase business setup sales and expand the client base.
• Establish relationships with referral partners, consultants, banks, insurance providers, and other relevant service providers.
• Identify opportunities to cross-sell business center offices, serviced offices, visa-related services, license renewals, and other approved services.
• Monitor market trends, competitor offerings, and customer requirements.
• Recommend improvements to service packages, marketing activities, and operating procedures.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Management, Commerce, or a related field.
• 35 years of UAE business setup or company formation experience.
• Proven supervisory or managerial experience.
• Strong knowledge of UAE mainland and free zone procedures, trade licensing, immigration, and corporate documentation.
• Excellent leadership, negotiation, client management, and problem-solving skills.
• Proficiency in MS Office, CRM systems, and reporting tools.
• Excellent English communication skills; Arabic is an advantage.